Behaviour of the tourist consumer
DOI:
https://doi.org/10.18041/1900-0642/criteriolibre.2014v12n20.187Keywords:
Consumer behavior, Tourist destination, Tourist product, Tourist marketingAbstract
This work is the result of a partial investigation “Consumption dynamic, analysis of Villavicencio, Meta (Colombia) as a tourist destination” developed as a partial requirement to opt for the title of Magister in Marketing of the Manizales University, by the two authors. It is presented a compilation of diverse theories about the consumer behavior applied to tourism. The methodologies used during the investigation were qualitative and quantitative. There were hypothesis proposed, and the data collection of the 385 surveys was processed in SPSS version 18; for the descriptive analysis it was used the analysis function of the conglomerates in K-medias and the correlation of Spearman. The quantitative analysis was developed through 18 structured interviews. For the fieldwork, the primary source was tourists from different ages that went to Villavicencio, Meta (Colombia) to whom were applied the instruments in specific events
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Pearce, P. L. ( 1983). Inferring Travel Motivation from Travelers Experiences. Journal of Travel Research, 22 (1), 16 - 20.
Ramírez, D. E. (2006). Acumulación de capital y competitividad del territorio. En: D. Ramírez, Territorio y competitividad (pp. 32 - 74). Manizales: Blanecolor.
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Rocha, R. (1997). Metodología de la Investigación aplicada al turismo. Barcelona: Trillas.
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Santos, J. (1994). La Imagen en Turismo Marbella. I Congreso de la Asociación Española de Expertos Científicos en Turismo (pp. 176 - 195). Marbella: Asociación Española de Expertos Científicos en Turismo.
Um, S., & Crompton, J. (2005). Attitude determinants in tourism destination choice. Annals of tourism research, 59 - 75.
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Baloglu, S., & Brinberg, D. (1997). Affective images of tourism destinations. Journal of Travel Research, 35(4) , 11 - 35.
Baloglu, S., & McCleary, K. (1999). A model of destination image formation . Annals f Tourism Research 26 (4) , 868 - 897.
Bashar Aref, M., Al-Haj, M., & Ahmad Puad, M. S. (2010). An Analysis of Push and Pull Travel Motivations of Foreign Tourists to Jordan. International Journal of Business and Management Vol. 5, No. 12 , 41 - 50.
Beni, C. M. (2007). Análise estructural del turismo SENAC Modelos teóricos aplicados al turismo. Estudios y perspectivas en Turismo Volumen 16 de 2007 , 96 - 110.
Bertalanffy, L. V. (1998). Teoría General de los Sistemas. México : Fondo de Cultura Económica.
Bigné, J., Sánchez, M., & Sánchez, J. (2001). Tourism image, evaluation variables and after purchase behaviour: Inter–relationship. Tourism Management, vol. 22 , 22 - 39.
Bolton, R., & Drew, J. (1991). A multistage model of customers assessments of servicequality and value. Journal of Consumer Research , 99 - 123. Borja Solé, L. d., Casanovas Pla, J. A., & Bosch Camprubí, R. (2002). El consumidor turístico. Madrid: ESIC editorial.
Bramwell, B., & Rawding, L. (1996). Turism marketing of industrial cities. Annals of turim research, 23 (1) , 201 - 221.
Burkart, A., & Medlik, S. (1981). Tourism: Past, Present and Future. Aix-en-Provence. Paris: Les Ca-hiers du Tourisme.
Castaño, J. M., & Moreno, A. C. (2006). Factores Psicosociales y Formación de Imágenes en el Turismo Urbano: Un Estudio de Caso sobre Madrid . Revista de Turismo y Patrimonio Cultural, vol. 4, número 003 , 35 - 62.
Chon, K.-S. (1990). The Role of Destination Image in Tourism: A Review and Discussion. The Tourist Review. 45 (2) , 2 - 19.
Crompton, J. (1979). Motivations for pleasure vacation. Annals of Tourism Research, No. 6 , 408 - 424.
Dann, G. M. (1996). Tourists Images of a Destination – An Alternative Analysis. Journal of Travel & Tourism Marketing, vol. 5, No. 1, 41 - 55.
De Borja Solé, L. (1980). La segmentación del mercado turístico. Barcelona: Promociones y Publicaciones Universitarias.
Departamento Nacional de Planeación, DNP (2007). Agenda de Competitividad Departamento del Meta. Bogotá: DNP.
Devesa, M., Laguna, M., & Palacios, A. (2010). The role of motivation in visitor satisfaction: Empirical evidence in rural tourism. Tourism Management, No. 31, 547 - 552.
Donaire, J. A., y Galí, N. (2011). La imagen turística de Barcelona en la comunidad flickr. Cuadernos de Turismo, No. 27, Universidad de Murcia , 291 - 303.
Engel, J., Kollat, R., & Blackwell, R. (1968). Consumer Behavior. Nueva York: Holt, Rinehart and Winston.
Figueredo, C. A., Ricon, N. S., y Salazar, N. S. (2012). Intelignecia de Mercados de Productos - Provincia de Tundama, Departamento de Boyaca, con Fines de Exportación. Ciencias Estrategicas. Vol. 20. No. 27 , 67 - 76. Gartner, W. (1993). Image Formation Process, pp. 191-212. Journal of travel and tourism marketing. Vol 2, 191 - 212.
Gartner, W. (1993). Image formation Process. Journal of travel and tourism marketing. Vol 2, 191 - 212.
Goossens, C. (2000). Tourism information and pleasure motivation. Annals of Tourism Research, 43 - 71.
Gunn, C. (1972). Vacation scape: designing tourist regions. Boreau of business Research, University of Texas, 110 - 135.
Henderson, M., & Lyons, L. (1987). How to measure attitudes. Los Angeles: University of California - Sage Publications.
Hernández, R., Fernández-Callado, C., y Baptista, P. (2008). Metodología de la Investigación. México D.F.: McGraw-Hill Interamericana.
Hernández, R., Fernández-Callado, C., y Baptista, P. (2013). Metodología de la Investigación. Quinta edición. México D.F.: McGraw-Hill Interamericana.
Howard, J., & Sheth, J. (1969). The theory of buyer behavior. Nueva York: John Wiley.
Hsu, C., Cai, L., & K.A., W. (2007). A model of senior tourism motivations. Anecdotes from Beijing and Shanghai. Tourism Management, Vol. 28, No. 5, 1262 - 1273.
Hunt, J. (1975). Images as a factor in tourism development. Journal of Travel Research, 3 - 23.
Iso-Ahola, S. (1982). Intrinsic motivation: An overlooked basis for evaluation. Parks and Recreation, No. 17, 32-58.
Jenkins, O. (1999). Understanding and measuring tourist destination images. International Journal of Tourism Research, 72 - 98.
Jung, C. G. (2001). El Hombre y sus sueños. Barcelona: Six Barral.
Kim, H., & Richardson, S. L. (2003). Motion Picture Impacts on Destination Images. Annals of Tourism Research, vol. 30, No. 1, 125 - 142.
Kim, H., & Richardson, S. (2003). Motion Picture Impacts on Destination Images. Annals of Tourism Research, vol. 30, No. 1, 97 - 116.
Kotler, P., Bowen, J., & Makens, J. C. (2003). Marketing para turismo. México: Pearson, Prentice Hall.
Kotler, P., Bowen, J., & Makens, J. C. (2010). Marketing para turismo. México: Pearson, Prentice Hall.
Kotler, P., Bowen, J., y Makens, J. C. (2010). Marketing Turistico. México: Pearson, Prentice Hall.
MacKenzie, K., & Nicosia, F. (1968). Marketing Systems: Toward Formal Descriptions And Structural Properties. Marketing And The New Science Of Planning , 14 - 23.
Maslow, A. H. (1954). Motivación y Personalidad. Madrid: Ediciones Díaz Santos.
Mayo, E., & Jarvis, L. (1981). The psychology of leisure travel: Effective marketing and selling of travel services. Boston: CBI Publishing Company.
Meulman, J., & Heiser, W. (2005). SPSS Categories. Chicago: SPSS Inc.
Mill, R., & Morrison, A. M. (2012). The tourism system. New Jersey: Prentice Hall.
Miossec, J. M. (1977). Un modele de l’espace touristique. L’Espace Geographique, 6(1), 30 - 45.
Mitchell, A. (1983). The Nine American Life Style. Journal of Marketing , 27 - 57.
Moutinho, L. (1987). Consumer behaviour in tourism. European Journal of Marketing, vol. 21, No. 10 , 5 - 44.
Nicosia, F. (1966). Consumer decision process: Marketing and Advertising implications. New Jersey: Prentice Hall International Inc.
Oliver, R., & De Sarbo, W. (1988). Response Determinants in Satisfaction Judgments. Journal of Consumer Research, Vol. 14, 495 - 507. Organización Mundial de Turismo (2007).
Handbook on Tourism Market Segmentation: Maximising Marketing Effectiveness. Madrid: Unwto publications.
Pearce, P. L. ( 1983). Inferring Travel Motivation from Travelers Experiences. Journal of Travel Research, 22 (1), 16 - 20.
Ramírez, D. E. (2006). Acumulación de capital y competitividad del territorio. En: D. Ramírez, Territorio y competitividad (pp. 32 - 74). Manizales: Blanecolor.
Ramírez, D. E. (2009). La dinámica de las Firmas: Un análisis desde al economía del conocimiento. Caderos Ebape. BR. Vol. 7, No. 2, 217 - 231.
Rocha, R. (1997). Metodología de la Investigación aplicada al turismo. Barcelona: Trillas.
Ryan, C. (1991). Recreational Tourism: A Social Science Perspective. London: Routledge.
Santos, J. (1994). La Imagen en Turismo Marbella. I Congreso de la Asociación Española de Expertos Científicos en Turismo (pp. 176 - 195). Marbella: Asociación Española de Expertos Científicos en Turismo.
Um, S., & Crompton, J. (2005). Attitude determinants in tourism destination choice. Annals of tourism research, 59 - 75.
Yiannakis, A., & Gibson, H. (1992). Roles Tourist play. Annales of tourism research, Vol. 19, Nº 2, 63 - 82.
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Published
2014-06-01
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Artículos
How to Cite
Behaviour of the tourist consumer. (2014). Criterio Libre, 12(20), 165-183. https://doi.org/10.18041/1900-0642/criteriolibre.2014v12n20.187
