Measurement of the performance of the medicine supply network in a public third-level hospital in the city of Bogotá, through the balanced scorecard
DOI:
https://doi.org/10.18041/1909-2458/ingeniare.20.410Keywords:
Balanced Scorecard, performance, key perfor- mance indicators, hospital logistics, supply networkAbstract
The paper contributes to the knowledge of Supply Chain perfor-mance measurement in the framework of the hospital logistics from the application of the Balanced Scorecard (BSC). As a general goal, the development of a methodology for measuring the performance of the drug supply network at the University Hospital LaSamaritana (HUS) is proposed, so as to improve the decision-making process within the organization. The methodological process that was applied consists of three stages: characterization of the drug flow in the HUS; identification of the relevant variables in the measurement process and implemen-tation of the measurement scheme and, finally, the analysis of the data collected for the measurement of the logistic system. As a result of this process, the key performance indicators of the drug supply network were obtained, and in particular, a measurement method is proposed under a single standardized index. It is concluded that the application of a single normalized index facilitates the processes of information analysis, as well as the versatility of the BSC methodology in the analysis of the performance of the supply network in the hospital.
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References
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