Tecnoestrés: Cienciometría y agenda futura de investigación

Autores/as

DOI:

https://doi.org/10.18041/1900-0642/criteriolibre.2025v23n42.12623

Palabras clave:

Tecnoestrés, Bibliometría, arbol de la ciencia, Perspectivas de investigación

Resumen

El tecnoestrés, un fenómeno emergente en entornos laborales, ha ganado relevancia por sus implicaciones en la salud mental y bienestar de trabajadores. A pesar de la atención reciente, existen vacíos en la literatura, especialmente en estudios bibliométricos que analicen su estructura intelectual y tendencias de investigación. Este artículo realiza un análisis bibliométrico del tecnoestrés utilizando bases de datos de Scopus y Web of Science para identificar las principales temáticas y perspectivas de la producción académica. Se emplea una metodología que combina cartografía científica y análisis narrativo, utilizando el algoritmo Tree of Science para mapear autores, instituciones y fuentes relevantes. Los hallazgos muestran un aumento significativo en la producción bibliográfica desde 2019 y subrayan la necesidad de investigar temas emergentes relacionados con el tecnoestrés en contextos educativos y laborales. Las implicaciones prácticas incluyen la identificación de áreas críticas para futuras investigaciones y estrategias para mitigar sus efectos negativos en los empleados.

Descargas

Los datos de descarga aún no están disponibles.

Biografía del autor/a

  • Jaime Andrés Vieira Salazar, Universidad Nacional de Colombia

    Profesor asociado de dedicación exclusiva de la Universidad Nacional de Colombia. Grupo de Investigación: Gestión Responsable para la Sostenibilidad Territorial -GREST-. Docente investigador con 23 años de experiencia en el área, así como en diferentes cargos académico administrativos en la Universidad Nacional de Colombia: Jefe Oficina de Planeación y Estadística; representante profesoral ante varios Consejos y Comités; coordinador de Maestría en Administración; Decano de la Facultad de Administración y director y gestor del Doctorado en Administración. 
    Estudios:
    PhD en Gestión, Université de Rouen (Francia). MSc en Development Administration, University of Birmingham (Inglaterra). MSc en Administración, Universidad Nacional de Colombia (sede Bogotá).  Ingeniero industrial, Universidad Nacional de Colombia (sede Manizales)

Referencias

Ahmad, U. N. U., & Amin, S. M. (2012). The dimensions of technostress among academic librarians. Procedia, Social and Behavioral Sciences, 65, 266–271. https://doi.org/10.1016/j.sbspro.2012.11.121

Aria, M., & Cuccurullo, C. (2017). bibliometrix : An R-tool for comprehensive science mapping analysis. Journal of Informetrics, 11(4), 959–975. https://doi.org/10.1016/j.joi.2017.08.007

Arias, M. I. B., & De La Hoz, J. G. O. (2024). Condiciones Psicosociales del Contador Público en el Departamento de Santander - Colombia. Criterio Libre, 22(40), 61–83. https://doi.org/10.18041/1900-0642/criteriolibre.2024v22n40.11787

Arksey, H., & O’Malley, L. (2005). Scoping studies: towards a methodological framework. International Journal of Social Research Methodology, 8(1), 19–32. https://doi.org/10.1080/1364557032000119616

Arnetz, B. B., & Wiholm, C. (1997). Technological stress: psychophysiological symptoms in modern offices. Journal of Psychosomatic Research, 43(1), 35–42. https://doi.org/10.1016/s0022-3999(97)00083-4

Ayyagari, Grover, & Purvis. (2011). Technostress: Technological Antecedents and Implications. The Mississippi Quarterly, 35(4), 831. https://doi.org/10.2307/41409963

Batt, R., & Monique Valcour, P. (2003). Human Resources Practices as Predictors of Work-Family Outcomes and Employee Turnover. Industrial Relations: A Journal of Economy and Society, 42(2), 189–220. https://doi.org/10.1111/1468-232X.00287

Beaudry, & Pinsonneault. (2005). Understanding user responses to information technology: A coping model of user adaptation. The Mississippi Quarterly, 29(3), 493. https://doi.org/10.2307/25148693

Benlian, A. (2020). A daily field investigation of technology-driven spillovers from work to home. MIS Quarterly: Management Information Systems, 44(3), 1259–1300. https://doi.org/10.25300/misq/2020/14911

Bhattacherjee, A. (2001). Understanding information systems continuance: An expectation-confirmation model. The Mississippi Quarterly, 25(3), 351. https://doi.org/10.2307/3250921

Bondanini, G., Giorgi, G., Ariza-Montes, A., Vega-Muñoz, A., & Andreucci-Annunziata, P. (2020). Technostress Dark Side of Technology in the Workplace: A Scientometric Analysis. International Journal of Environmental Research and Public Health, 17(21). https://doi.org/10.3390/ijerph17218013

Brivio, E., Gaudioso, F., Vergine, I., Mirizzi, C. R., Reina, C., Stellari, A., & Galimberti, C. (2018). Preventing Technostress Through Positive Technology. Frontiers in Psychology, 9, 416829. https://doi.org/10.3389/fpsyg.2018.02569

Brod, C. (1984). Technostress: The Human Cost Of The Computer Revolution (B. Books (ed.)). Universidad de Michigan. https://books.google.com/books/about/Technostress.html?id=CtMmAAAAMAAJ

Brooks, S., & Califf, C. (2017). Social media-induced technostress: Its impact on the job performance of it professionals and the moderating role of job characteristics. Computer Networks, 114, 143–153. https://doi.org/10.1016/j.comnet.2016.08.020

Çetin, D., & Bülbül, T. (2017). OKUL YÖNETİCİLERİNİN TEKNOSTRES ALGILARI İLE BİREYSEL YENİLİKÇİLİK ÖZELLİKLERİ ARASINDAKİ İLİŞKİNİN İNCELENMESİ. Abant İzzet Baysal Üniversitesi Eğitim Fakültesi Dergisi, 17(3), 1241–1264. https://doi.org/10.17240/aibuefd.2017.17.31178-338821

Champion, S. (1988). Technostress: Technology’s Toll. School Library Journal, 35(3), 48–51. https://eric.ed.gov/?id=EJ384335

Charria O, V. H., Sarsosa P, K. V., & Felipe, A. O. (2011). Factores de riesgo psicosocial laboral: métodos e instrumentos de evaluación. Revista Facultad Nacional de Salud Pública, 29(4), 380–391. https://www.redalyc.org/articulo.oa?id=12021522004

Chesley, N. (2014). Information and communication technology use, work intensification and employee strain and distress. Work Employment And Society. https://doi.org/10.1177/0950017013500112

Cho, S., Kim, S., Chin, S. W., & Ahmad, U. (2020). Daily effects of continuous ICT demands on work–family conflict: Negative spillover and role conflict. Stress and Health: Journal of the International Society for the Investigation of Stress, 36(4), 533–545. https://doi.org/10.1002/smi.2955

Christ-Brendemühl, S., & Schaarschmidt, M. (2020). The impact of service employees’ technostress on customer satisfaction and delight: A dyadic analysis. Journal of Business Research, 117, 378–388. https://doi.org/10.1016/j.jbusres.2020.06.021

Çoklar, A., & Sahin, Y. (2011). Technostress Levels of Social Network Users Based on ICTs in Turkey. European Journal of Social Sciences, 23(2), 171–182. https://doi.org/https://www.researchgate.net/publication/287599284

D’Arcy, J., Herath, T., & Shoss, M. K. (2014). Understanding employee responses to stressful information security requirements: A coping perspective. Journal of Management Information Systems : JMIS, 31(2), 285–318. https://doi.org/10.2753/mis0742-1222310210

Dong, Y., Xu, C., Chai, C. S., & Zhai, X. (2020). Exploring the structural relationship among teachers’ technostress, technological pedagogical content knowledge (TPACK), computer self-efficacy and school support. The Asia-Pacific Education Researcher, 29(2), 147–157. https://doi.org/10.1007/s40299-019-00461-5

Dyrbye, L. N., Thomas, M. R., Harper, W., Massie, F. S., Jr, Power, D. V., Eacker, A., Szydlo, D. W., Novotny, P. J., Sloan, J. A., & Shanafelt, T. D. (2009). The learning environment and medical student burnout: a multicentre study. Medical Education, 43(3), 274–282. https://doi.org/10.1111/j.1365-2923.2008.03282.x

Fuglseth, A. M., & Sørebø, Ø. (2014). The effects of technostress within the context of employee use of ICT. Computers in Human Behavior, 40, 161–170. https://doi.org/10.1016/j.chb.2014.07.040

Galluch, P. S., Grover, V., & Thatcher, J. B. (2015). Interrupting the Workplace: Examining Stressors in an Information Technology Context. Journal of the Association for Information Systems, 16(1), 2. https://doi.org/10.17705/1jais.00387

Gaudioso, F., Turel, O., & Galimberti, C. (2017). The mediating roles of strain facets and coping strategies in translating techno-stressors into adverse job outcomes. Computers in Human Behavior, 69, 189–196. https://doi.org/10.1016/j.chb.2016.12.041

Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. The American Psychologist, 44(3), 513–524. https://doi.org/10.1037/0003-066x.44.3.513

Hudiburg, R. A. (1989). Psychology of computer use: VII. Measuring technostress: Computer-related stress. Psychological Reports, 64(3), 767–772. https://doi.org/10.2466/pr0.1989.64.3.767

Hung, W.-H., Chang, L.-M., & Lin, C.-H. (2011). Managing The Risk Of Overusing Mobile Phones In The Working Environment: A Study Of Ubiquitous Technostress (Vol. 81). PACIS 2011 Proceedings. 81. https://aisel.aisnet.org/pacis2011/81

Hung, W.-H., Chen, K., & Lin, C.-P. (2015). Does the proactive personality mitigate the adverse effect of technostress on productivity in the mobile environment? Telematics and Informatics, 32(1), 143–157. https://doi.org/10.1016/j.tele.2014.06.002

Jena, R. K. (2015). Technostress in ICT enabled collaborative learning environment: An empirical study among Indian academician. Computers in Human Behavior, 51, 1116–1123. https://doi.org/10.1016/j.chb.2015.03.020

Joo, Y. J., Lim, K. Y., & Kim, N. H. (2016). The effects of secondary teachers’ technostress on the intention to use technology in South Korea. Computers & Education, 95, 114–122. https://doi.org/10.1016/j.compedu.2015.12.004

Karasek, R., & Theorell, T. (1990). Work Stress, Productivity, and the Reconstruction of Working Life (New York. Basic Books (ed.); Vol. 1). Scientific Research Publishing. https://www.scirp.org/reference/referencespapers?referenceid=1955102

Köseoglu, M. A. (2020). Identifying the intellectual structure of fields: introduction of the MAK approach. Scientometrics, 125(3), 2169–2197. https://doi.org/10.1007/s11192-020-03719-8

Kumar, R., Lal, R., Bansal, Y., & Sharma, S. K. (2013). Technostress in Relation to Job Satisfaction and Organisational Commitment among IT Professionals. International Journal of Scientific and Research Publications, 3(12), 1–3. https://doi.org/https://www.ijsrp.org/research-paper-1213.php?rp=P242091#citation

Laspinas, M. (2015). Technostress: Trends and Challenges in The 21st Century Knowledge Management. European Scientific Journal, 11(2), 1857–7881. https://core.ac.uk/download/328024750.pdf

Korunka, C., & Vitouch, O. (1999). Effects of the implementation of information technology on employees’ strain and job satisfaction: A context-dependent approach. Work and Stress, 13(4), 341–363. https://doi.org/10.1080/02678379950019798

Lazarus, R. (1993). Coping Theory and Research: Past, Present, and Future. Psychosomatic Medicine, 55, 234–247. https://emotionalcompetency.com/papers/coping%20research.pdf

Lazarus, R. S., & Folkman, S. (1984). Stress, Appraisal, and Coping. Springer Publishing Company. https://play.google.com/store/books/details?id=i-ySQQuUpr8C

Lee, Y.-K., Chang, C.-T., Lin, Y., & Cheng, Z.-H. (2014). The dark side of smartphone usage: Psychological traits, compulsive behavior and technostress. Computers in Human Behavior, 31, 373–383. https://doi.org/10.1016/j.chb.2013.10.047

Liberati, A., Altman, D. G., Tetzlaff, J., Mulrow, C., Gøtzsche, P. C., Ioannidis, J. P. A., Clarke, M., Devereaux, P. J., Kleijnen, J., & Moher, D. (2009). The PRISMA statement for reporting systematic reviews and meta-analyses of studies that evaluate health care interventions: explanation and elaboration. Journal of Clinical Epidemiology, 62(10), e1–e34. https://doi.org/10.1016/j.jclinepi.2009.06.006

Lizana, P. A., & Vega-Fernadez, G. (2021). Teacher Teleworking during the COVID-19 Pandemic: Association between Work Hours, Work–Family Balance and Quality of Life. International Journal of Environmental Research and Public Health, 18(14), 7566. https://doi.org/10.3390/ijerph18147566

Loyd, B. H., & Loyd, D. E. (1985). The reliability and validity of an instrument for the assessment of computer attitudes. Educational and Psychological Measurement, 45(4), 903–908. https://doi.org/10.1177/0013164485454021

Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Organizational Behavior, 2(2), 99–113. https://doi.org/10.1002/job.4030020205

Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52, 397–422. https://doi.org/10.1146/annurev.psych.52.1.397

Matt, C., Hess, T., & Benlian, A. (2015). Digital transformation strategies. Business & Information Systems Engineering, 57(5), 339–343. https://doi.org/10.1007/s12599-015-0401-5

Ma, Y., & Turel, O. (2018). Information technology use for work and technostress: effects of power distance and masculinity culture dimensions. Cognition, Technology & Work , 21(1), 145–157. https://doi.org/10.1007/s10111-018-0503-1

Molino, M., Cortese, C. G., & Ghislieri, C. (2020). The Promotion of Technology Acceptance and Work Engagement in Industry 4.0: From Personal Resources to Information and Training. International Journal of Environmental Research and Public Health, 17(7), 2438. https://doi.org/10.3390/ijerph17072438

Nimrod, G. (2018). Technostress: measuring a new threat to well-being in later life. Aging & Mental Health, 22(8), 1080–1087. https://doi.org/10.1080/13607863.2017.1334037

Ogan, C., & Chung, D. (2002). Stressed out! A national study of women and men journalism and mass communication faculty, their uses of technology, and levels of professional and personal stress. Journalism & Mass Communication Educator, 57(4), 352–369. https://doi.org/10.1177/107769580205700405

Pflügner, K., Baumann, A., & Maier, C. (2021). Managerial technostress: A qualitative study on causes and consequences. Proceedings of the 2021 Computers and People Research Conference, 25, 63–70. https://doi.org/10.1145/3458026.3462157

Pirkkalainen, H., Salo, M., Tarafdar, M., & Makkonen, M. (2019). Deliberate or Instinctive? Proactive and Reactive Coping for Technostress. Journal of Management Information Systems. https://doi.org/10.1080/07421222.2019.1661092

Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. The Journal of Applied Psychology, 88(5), 879–903. https://doi.org/10.1037/0021-9010.88.5.879

Qi, C. (2019). A double-edged sword? Exploring the impact of students’ academic usage of mobile devices on technostress and academic performance. Behaviour & Information Technology, 38(12), 1337–1354. https://doi.org/10.1080/0144929x.2019.1585476

Quintana, L. M., Díaz-Ortega, N. I., & Ochoa, A. (2022). Síndrome de Burnout en contadores públicos de Pymes durante el Covid-19. Criterio Libre, 37, 1–17. https://revistas.unilibre.edu.co/index.php/criteriolibre/article/view/9715/8882

Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan, B. S., & Tu, Q. (2008). The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation. Information Systems Research. https://doi.org/10.1287/isre.1070.0165

Rajput, S., & Kumari, U. (2023, June 1). Impact of technologies and technostress on turnover intention: A bibliometric analysis. 2023 8th International Conference on Communication and Electronics Systems (ICCES). 2023 8th International Conference on Communication and Electronics Systems (ICCES), Coimbatore, India. https://doi.org/10.1109/icces57224.2023.10192637

Riedl, R., Kindermann, H., Auinger, A., & Javor, A. (2012). Technostress from a neurobiological perspective. Business & Information Systems Engineering, 4(2), 61–69. https://doi.org/10.1007/s12599-012-0207-7

Salanova, M., Llorens, S., & Cifre, E. (2013). The dark side of technologies: technostress among users of information and communication technologies. International Journal of Psychology: Journal International de Psychologie, 48(3), 422–436. https://doi.org/10.1080/00207594.2012.680460

Salanova, M., Llorens, S., & Ventura, M. (2014). Technostress: The dark side of technologies. In The Impact of ICT on Quality of Working Life (pp. 87–103). Springer Netherlands. https://doi.org/10.1007/978-94-017-8854-0_6

Sami, L. K., & Pangannaiah, N. B. (2006). “Technostress” A literature survey on the effect of information technology on library users. Library Review. Great Britain. Forestry Commission, 55(7), 429–439. https://doi.org/10.1108/00242530610682146

Sellberg, C., & Susi, T. (2014). Technostress in the office: a distributed cognition perspective on human–technology interaction. Cognition, Technology & Work, 16(2), 187–201. https://doi.org/10.1007/s10111-013-0256-9

Shu, Q., Tu, Q., & Wang, K. (2011). The impact of computer self-efficacy and technology dependence on computer-related technostress: A social cognitive theory perspective. International Journal of Human-Computer Interaction, 27(10), 923–939. https://doi.org/10.1080/10447318.2011.555313

Spagnoli, P., Molino, M., Molinaro, D., Giancaspro, M. L., Manuti, A., & Ghislieri, C. (2020). Workaholism and Technostress During the COVID-19 Emergency: The Crucial Role of the Leaders on Remote Working. Frontiers in Psychology, 11, 620310. https://doi.org/10.3389/fpsyg.2020.620310

Tams, S., Hill, K., de Guinea, A. O., Thatcher, J., & Grover, V. (2014). NeuroIS-Alternative or Complement to Existing Methods? Illustrating the Holistic Effects of Neuroscience and Self-Reported Data in the Context of Technostress Research. https://doi.org/10.17705/1jais.00374

Tams, S., Legoux, R., & Léger, P.-M. (2018). Smartphone withdrawal creates stress: A moderated mediation model of nomophobia, social threat, and phone withdrawal context. Computers in Human Behavior, 81, 1–9. https://doi.org/10.1016/j.chb.2017.11.026

Tarafdar, M., Cooper, C. L., & Stich, J.-F. (2019). The technostress trifecta - techno eustress, techno distress and design: Theoretical directions and an agenda for research. Information Systems Journal, 29(1), 6–42. https://doi.org/10.1111/isj.12169

Tarafdar, M., D’Arcy, J., Turel, O., & Gupta, A. (2014). The Dark Side of Information Technology. MIT Sloan Management Review. https://sloanreview.mit.edu/article/the-dark-side-of-information-technology/

Tarafdar, M., Gupta, A., & Turel, O. (2015). Editorial. Information Systems Journal, 25(3), 161–170. https://doi.org/10.1111/isj.12070

Tarafdar, M., Tu, Q., Ragu-Nathan, B. S., & Ragu-Nathan, T. S. (2007). The Impact of Technostress on Role Stress and Productivity. Journal of Management Information Systems. https://doi.org/10.2753/MIS0742-1222240109

Tarafdar, M., Tu, Q., & Ragu-Nathan, T. S. (2010). Impact of Technostress on End-User Satisfaction and Performance. Journal of Management Information Systems. https://doi.org/10.2753/MIS0742-1222270311

Tarafdar, M., Tu, Q., Ragu-Nathan, T. S., & Ragu-Nathan, B. S. (2011). Crossing to the dark side. Communications of the ACM, 54(9), 113–120. https://doi.org/10.1145/1995376.1995403

Turel, O. (2015). Quitting the use of a habituated hedonic information system: a theoretical model and empirical examination of Facebook users. European Journal of Information Systems: An Official Journal of the Operational Research Society, 24(4), 431–446. https://doi.org/10.1057/ejis.2014.19

Turel, O., & Gaudioso, F. (2018). Techno-stressors, distress and strain: the roles of leadership and competitive climates. Cognition, Technology & Work , 20(2), 309–324. https://doi.org/10.1007/s10111-018-0461-7

Valencia-Hernandez, D. S., Robledo, S., Pinilla, R., Duque-Méndez, N. D., & Olivar-Tost, G. (2020). SAP algorithm for citation analysis: An improvement to tree of Science. Ingeniería E Investigación, 40(1). https://doi.org/10.15446/ing.investig.v40n1.77718

Verkijika, S. F. (2019). Digital textbooks are useful but not everyone wants them: The role of technostress. Computers & Education, 140(103591), 103591. https://doi.org/10.1016/j.compedu.2019.05.017

Wang, K., Shu, Q., & Tu, Q. (2008). Technostress under different organizational environments: An empirical investigation. Computers in Human Behavior, 24(6), 3002–3013. https://doi.org/10.1016/j.chb.2008.05.007

Wang, X., Tan, S. C., & Li, L. (2020). Measuring university students’ technostress in technology-enhanced learning: Scale development and validation. Australasian Journal of Educational Technology, 96–112. https://doi.org/10.14742/ajet.5329

White, H. D., & Griffith, B. C. (1981). Author cocitation: A literature measure of intellectual structure. Journal of the American Society for Information Science. American Society for Information Science, 32(3), 163–171. https://doi.org/10.1002/asi.4630320302

Publicado

2025-09-02

Número

Sección

Revisión

Artículos similares

51-60 de 344

También puede Iniciar una búsqueda de similitud avanzada para este artículo.