Instruments that measure the quality of work life of human talent in health: integrative review
DOI:
https://doi.org/10.18041/2322-634X/rcso.2.2021.7049Keywords:
Quality of life, work, health personnel, health workers, health care provider, scale, questionnairesAbstract
Objectives: To Identify instruments that are used to measure the Quality of Work Life (QWL) of the Human Talent in Health (HTH). and To Describe the characteristics of the instruments regarding use, size, components, and original language.
Methods: The literature between 2009 and 2019 was reviewed looking for studies that reported the measurement of the CVL of HRT in different work settings and / or the psychometric properties of the instruments they used, retrieved from available databases PUBMED, OVID, Global Health, EMBASE, LILACS, Open Gray and IBECS. Use of Russell guidelines and PRISMA 2009 criteria.
Results: 575 articles were identified, 22 were selected that meet the eligibility criteria adapted from STROBE. The search equations were constructed from normalized terms with MeSH, Decs and Emtree thesauri using natural language words in title and abstract fields; some terms used were quality of life, surveys, questlionnaires, scale and healt personnel. The instruments found in these investigations were the Professional Quality of Life Scale (73%), Quality of Nursing Work Life (13.5%), Work-Related Quality of Life Scale-2 (4.5%), Spanish Quality of Professional Life Questionnaire (4.5%) and GOHISALO Quality of Life at Work (4.5%).
Conclusions: In this study, 5 instruments were found; they are composed with different number of items. The instruments are organized in subscales that express the multidimensionality of the QWL, construct designed from different concepts and theories that measure QWL of the HTH. The ProQoL is the most widely used instrument in the research reviewed
Downloads
References
Walton RE. Conciliación de conflictos interpersonales : confrontaciones y consultoría de mediadores. Bogotá: Fondo Educativo Interamericano; 1973. 166 p.
Hackman JR, Suttle JL. Improving life at work : behavioral science approaches to organizational change. Santa Mónica: Goodyear Pub. Co; 1977. 494 p.
Nadler DA, Hanlon M, Lawler III EE. Factores que influyen en el éxito de los proyectos de calidad de la vida laboral en la gestión laboral. J Occup Behav. 1980; 1(1): 53–67.
Turcotte P-R. Calidad de vida en el trabajo : antiestrés y creatividad. 1a ed. México D.F.: Trillas; 1986.
Langton N, Robbins SP, Judge TA, Breward K. Organizational Behaviour: Concept, Controversies, Applications. 7th Edition. Psychology and People: A Tutorial Text. Pearson Education; 2016. 672 p.
Fernández-Ríos M. Diccionario de recursos humanos : organización y dirección / Manuel Fernández-Ríos. Madrid: Díaz de Santos,; 1999.
Lau RSM. Quality of work life and performance. Int J Serv Ind Manag. 2000;11(5):422–37.
Figley CR. Compassion fatigue: Psychotherapists’ chronic lack of self care. J Clin Psychol. 2002; 58(11): 1433–41.
Hudnall SB. Helping the helpers : Compassion satisfaction and compassion fatigue in self-care , management, and policy of suicide prevention hotlines. En: Kirkwood AD, Stamm BH (Eds.). Resources for community suicide prevention. Idaho State University, Meridian and Pocatello; 2012.
Campos P. Estudio sobre la fatiga de compasión, satisfacción por compasión y burnout en profesionales que trabajan con alumnos con trastorno grave de conducta. Universidad Pontificia COMILLAS; 2016. Available from: https://repositorio.comillas.edu/xmlui/handle/11531/12991.
Escobar F, García Gómez M, López Menduiña P, Markowitz S. Enfermedades derivadas del trabajo en el país Vasco y su coste sanitario en 2008. In: Carga De Enfermedad Atribuible al trabajo y su coste sanitario en el País Vasco. Instituto. País Vasco; 2011. p. 80–141. Available from: http://www.iecs.org.ar/wp-content/uploads/N7Carga-de-Enfermedad-Tabac-Argentina-1.pdf.
Torres AS, Tomás EA. Calidad de vida laboral: Hacia un enfoque integrador desde la Psicología Social. Psicothema. 2002; 14: 828–36.
Whittemore R, Knafl K. The integrative review: Updated methodology. J Adv Nurs. 2005; 52(5): 546–53.
Russell CL. An overview of the integrative research review. Prog Transplant. 2005; 15(1): 8–13.
Crossetti M da GO. Revisión integrativa de la investigación en enfermería, el rigor científico que se le exige. Rev Gaúcha Enferm. 2012;33(2):10–1.
Cooper HM. Integrating research : a guide for literature reviews. 5a edición. Applied social research methods series. Thousand Oaks, Calif: SAGE Publications Ltd; 1998. 157 p.
Moher D, Liberati A, Tetzlaff J, Altman D, The PRISMA Group. Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement. PLoS Med. 2009; 6(6): e1000097.
Von Elm E, Altman DG, Egger M, Pocock SJ, Gøtzsche PC, Vandenbrouckef JP. The strengthening the reporting of observational studies in epidemiology (STROBE) statement: guidelines for reporting observational studies. Lancet. 2007;370:1453–7.
Moreno PÁ, Aranda BC, Preciado SM de L, Valencia AS. Calidad de vida laboral en trabajadores de la salud, Tamaulipas, México 2010 TT - Quality of work life among health workers, Tamaulipas, Mexico 2010. Cienc Trab. 2011; 13(39): 11–6.
Smart D, English A, James J, Wilson M, Daratha KB, Childers B, et al. Compassion fatigue and satisfaction: a cross-sectional survey among US healthcare workers. Nurs Health Sci. 2014; 16(1): 3–10.
Somsila N, Chaiear N, Boonjaraspinyo S, Tiamkao S. Work-related quality of life among medical residents at a university hospital in northeastern Thailand. J Med Assoc Thai. 2015; 98(12): 1244–53.
Hooper C, Craig J, Janvrin DR, Wetsel MA, Reimels E. Compassion satisfaction, burnout, and compassion fatigue among emergency nurses compared with nurses in other selected inpatient specialties. J Emerg Nurs. 2010; 36(5): 420–7.
Yoder EA. Compassion fatigue in nurses. Appl Nurs Res. 2010; 23(4): 191–7.
Bragard I, Dupuis G, Razavi D, Reynaert C, Etienne A-M. Quality of work life in doctors working with cancer patients. Occup Med (Lond). 2012; 62(1): 34–40.
Chivato PT, Campos AA, Negro AJM, Caballero MF. Professional burnout and work satisfaction in Spanish allergists: analysis of working conditions in the specialty. J Investig Allergol Clin Immunol. 2011; 21(1): 13–21.
Osland EJ. An investigation into the professional quality of life of dietitians working in acute care caseloads: are we doing enough to look after our own? J Hum Nutr Diet. 2015; 28(5): 493–501.
Allsbrook K, Atzinger C, He H, Engelhard C, Yager G, Wusik K. The relationship between the supervision role and compassion fatigue and burnout in genetic counseling. J Genet Couns. 2016; 25(6): 1286–97.
Mooney C, Fetter K, Gross B., Rinehart C, Lynch C, Rogers F. A Preliminary analysis of compassion satisfaction and compassion fatigue with considerations for nursing unit specialization and demographic factors. J Trauma Nurs. 2017; 24(3): 158–63.
Almalki MJ, FitzGerald G, Clark M. The relationship between quality of work life and turnover intention of primary health care nurses in Saudi Arabia. BMC Health Serv Res. 2012; 12: 314.
Kolthoff K., Hickman S. Compassion fatigue among nurses working with older adults. Geriatr Nurs. 2017; 38(2): 106–9.
Al Barmawi M., Subih M, Salameh O, Sayyah Yousef Sayyah N, Shoqirat N, Abdel-Azeez Eid Abu Jebbeh R. Coping strategies as moderating factors to compassion fatigue among critical care nurses. Brain Behav. 2019; 9(4) e01264. doi: 10.1002/brb3.1264.
Lee W, Veach P., MacFarlane IM, LeRoy B. Who is at risk for compassion fatigue? An investigation of genetic counselor demographics, anxiety, compassion satisfaction, and burnout. J Genet Couns. 2015;24(2):358–70.
Muliira R., Ssendikadiwa V. Professional quality of life and associated factors among ugandan midwives working in mubende and mityana rural districts. Matern Child Health J. 2016; 20(3): 567–76.
Mangoulia P, Koukia E, Alevizopoulos G, Fildissis G, Katostaras T. Compassion fatigue, burnout and compassion satisfaction among nurses in Greece. Rev Clin Pharmacol Pharmacokinet Int Ed. 2010; 24(3): 271–6.
Mizuno M, Kinefuchi E, Kimura R, Tsuda A. Professional quality of life of Japanese nurses/midwives providing abortion/childbirth care. Nurs Ethics. 2013; 20(5):539–50. Doi: 10.1177/0969733012463723.
Gojdź K, Bąk-Sosnowska M, Kołodziej S, Zajchrowski W, Skrzypulec-Plinta V. Professional quality of life of polish gynaecologists and obstetricians. Ginekol i Poloznictwo. 2015;35(1):72–82.
Altınışık H., Alan H. Compassion fatigue, professional quality of life, and psychological endurance among organ transplant coordinators. Transplant Proc. 2019;51(4):1038–43.
Mangoulia P, Koukia E, Alevizopoulos G, Fildissis G, Katostaras T. Prevalence of secondary traumatic stress among psychiatric nurses in greece. Arch Psychiatr Nurs. 2015;29(5):333–8. Doi: 10.1016/j.apnu.2015.06.001.
Lee YW, Dai YT, Mccreary LL. Quality of work life as a predictor of nurses’ intention to leave units, organisations and the profession. J Nurs Manag. 2015;23(4):521–31.
Stamm BH. The Concise ProQOL Manual. 2010.
Easton S, Van Laar D. User manual for the Work-Related Quality of Life (WRQoL) scale a measure of quality of working life. University of Portsmouth; 2018.
Cabezas PC. Síndrome de desgaste profesional, estrés laboral y calidad de vida profesional. Form Médica Continuada en Atención Primaria. 1998;5(8):491–2.
Martín J, Cortés JA, Morente M, Caboblanco M, Garijo J, Rodríguez A. Características métricas del Cuestionario de Calidad de Vida Profesional (CVP-35). Gac Sanit. 20041; 18(6):489–489.
Brooks BA. Development of an Instrument To Measure Quality of Nurses’ worklife. University of Illinois at Chicago; 2001. Available from: https://sigma.nursingrepository.org/bitstream/handle/10755/19226/BBrooks_1.pdf?sequence=1&isAllowed=y
González R, Hidalgo G, Salazar J, Preciado M. Elaboración y validación del instrumento para medir calidad de vida en el trabajo “ CVT-GOHISALO ”. Cienc Trab. 2012; 36(36): 332–40.
Hunsaker S, Chen H-C, Maughan D, Heaston S. Factors that influence the development of compassion fatigue, burnout, and compassion satisfaction in emergency department nurses. J Nurs Scholarsh. 2015; 47(2): 186–94. Doi: 10.1111/jnu.12122.
Van Mol MMC, Kompanje EJO, Benoit DD, Bakker J, Nijkamp MD, Seedat S. The prevalence of compassion fatigue and burnout among healthcare professionals in intensive care units: A systematic review. PLoS One. 2015; 10(8): e0136955. doi: 10.1371/journal.pone.0136955.
Bonilla-Castro E, Rodriguez SP. Más allá del dilema de los métodos: la investigación en ciencias sociales. Santafé de Bogotá: Grupo Editorial Norma; 1995. 220 p.
Phan GT, Vo TQ. A literature review on quality of working life: A case of healthcare workers. J Appl Pharm Sci. 2016; 6(7): 193–200.
Nowrouzi B, Giddens E, Gohar B, Schoenenberger S, Bautista MC, Casole J. The quality of work life of registered nurses in Canada and the United States: a comprehensive literature review. Int J Occup Environ Health. 2016; 22(4): 341-358. doi: 10.1080/10773525.2016.1241920.
Viselita F, Handiyani H, Pujasari H. Quality level of nursing work life and improvement interventions: Systematic review. Enferm Clin. 2019; 29: 223–8.
Pérez GN, Rodríguez DEI. Talento humano en unidades de cuidado intensivo: adaptación de un modelo de estándares para Colombia basado en la evidencia científica. Acta Colomb Cuid Intensivo. 2015;15(2):80–102. Doi: 10.1016/j.acci.2015.02.006.
Molter N. Workload Management System for Nurses: Application to the Burn Unit. J Burn care Rehabil. 1990; 11(3):257–74.
Downloads
Published
Versions
- 2021-12-30 (3)
- 2022-05-25 (2)
- 2021-06-30 (1)
Issue
Section
License
Copyright (c) 2021 Revista Colombiana de Salud Ocupacional
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
