Factores que influyen en la inteligencia emocional de los miembros de una empresa familiar
Palabras clave:
Inteligencia emocional, empresa familiar, factores, emociones, influenciaResumen
En el área de empresa familiar se ha resaltado la importancia de la gestión de las emociones, más aún en aquellos casos donde un miembro de la familia se desempeña en los tres subsistemas: familia, propiedad y empresa. A pesar de ello, poco se ha investigado la manera en que las emociones afectan a las organizaciones familiares. Esta investigación, basada en el estudio a profundidad de un caso colombiano, explora la razón por la cual la inteligencia emocional de los miembros de una empresa familiar varía en cada uno de los subsistemas. La información se analizó en los cuatro componentes de la inteligencia emocional y en los tres subsistemas de la empresa familiar. Los hallazgos indican que la inteligencia emocional de una persona se puede ver afectada por múltiples factores como: comunicación, situación marital, experiencias emocionales, expresividad, cultura, relaciones con familia política, apoyo a miembros de la familia, capacidad de relacionamiento, de conciliación, iniciativa, planeación de propiedad y formación de propietarios, confianza y presencia de externos en la empresa, empoderamiento, educación y formación directiva. Estos factores pueden afectar uno o varios subsistemas y a un individuo o al grupo con que interactúa. Esta investigación destaca la importancia de las dinámicas interpersonales y las emociones en la viabilidad a largo plazo de una empresa familiar.
Descargas
Los datos de descarga aún no están disponibles.
Referencias
1. AKERJORDET, K. and SEVERINSSON, E. Emotional intelligence: a review of the literature with specific focus on empirical and epistemological perspectives. In: Journal of Clinical Nursing. Vol. 16, No. 8 (2007); p. 1405–1416.
2. AMASON, A. Distinguishing the Effects of Functional and Dysfunctional Conflict on Strategic Decision Making: Resolving a Paradox for Top Management Teams. In: Academy of management journal. Vol. 39, No. 1 (1996); p. 123-148.
3. ASTRACHAN, J. and JASKIEWICZ, P. Emotional Returns and Emotional Costs in Privately Held Family Businesses: Advancing Traditional Business Valuation. In: Family Business Review. Vol. 21, No. 2 (2008); p, 139–149.
4. BARACH, J. Keeping the Family in The Firm. En: GALLO, M.A. La Empresa Familiar 4. Barcelona: IESE. 1993.
5. BARNES, L. and HERSHON, S. Transferring power in the family business. In: Harvard Business Review. Vol 54, No. 4 (1976); p. 105-114
6. BAR-ON, R. Emotional and social intelligence: Insights from the emotional quotient inventory. In: BAR-ON, R y PARKER, J. The handbook of emotional intelligence: Theory, development, assessment and application at home, school, and in the workplace. San Francisco: Jossey-Bass. 2000.
7. BARSADE, S., BRIEF, A. and SAPATARO, S. The affective revolution in organization behavior: The emergence of a paradigm. In: GREENBERG J. (Ed.), Organization behavior: The art of the science. NJ: Lawrence Erlbaum Associates. 2003.
8. BJORNBERG, A. and NICHOLSON, N. Emotional Ownership: The Critical Pathway Between the Next Generation and the Family Firm. London: The Institute for Family Business. 2008.
9. CALDER, G. The peculiar problems of a family business. In: Business Horizons. Vol. 4, No. 3 (1961); p. 93-102.
10. CARLOCK, R. and WARD, J. Strategic planning for the family business. New York: Palgrave. 2001.
11. CAUFFMAN, E. Maturity of judgment: Psychosocial factors in adolescent decision making (Doctoral dissertation, Temple University, 1986). In: Dissertation Abstracts International. Vol. 57, No. 9-B (1996); p. 5943
12. CHERNISS, H L’economia Filosòfica de la Teoria de les Idees. En: Revista catalana de Filosofía. Vol. 7 No. 1 (2005); 5-13.
13. DANÍES, R. Sociedades de familia en Colombia año 2005. Bogotá: Superintendencia de Sociedades. S. L. 2006.
14. DAVIS, J. and TAGIURI, R. Bivalent Atributtes of a Family Firm. In: ARONOFF, C. and WARD J. Family Business Sourcebook. Omnigraphics. S. L. 1991.
15. DAVIS, P. y STERN, D. Adaptación, Supervivencia y Crecimiento del Negocio Familia. En: GALLO, M. La Empresa Familiar 5. Barcelona: Estudios y Ediciones IESE. 1996.
16. DYER, W. Cultural Change in Family Firms: Anticipating and Managing Business and Family Transitions. San Francisco; Jossey Bass. 1986
17. ERIKSSON, C. B. The effects of change programs on employees’ emotions. In: Personnel Review. Vol. 33, No.1 (2004); p. 110-126.
18. EYSENCK, H. J. Genius: The natural history of creativity. New York, US: Cambridge University Press. 1995.
19. FINEMAN, S. Emotion and organizing. In: HARDY C., CLEGG S. and NORD W. (Eds), Handbook of organization studies. London: Sage. 1996.
20. GALLO, M. A. Unpublished research presented at Loyola University Chicago Family Business Forum. IBSE, Barcelona, Spain. 1993.
21. GERSICK, K.E., DAVIS, J.A., HAMPTON, M.M., and LANSBERG, I. Generation to generation: Life cycles of the family business. Boston: Harvard Business School Press. 1997.
22. GOLEMAN, D. An EI-based theory of performance. In: Cherniss C. and Goleman D. (Eds.). The Emotionally Intelligent Workplace. San Francisco: Jossey-Bass. 2001.
23. GOLEMAN, D. La Inteligencia Emocional. México: Ed. B. S. A. 1995.
24. GOLEMAN, D. La práctica de la Inteligencia Emocional. Barcelona: Editorial Kairós. 1998. 25. GÓMEZ-BETANCOURT, G. ¿Cómo construir un legado familiar? Un modelo para tener familias empresarias perdurables. México: Cengage Learning. 2010.
26. GÓMEZ-BETANCOURT, G., BETANCOURT, J. y ZAPATA, N. Empresas familiares multigeneracionales. En: Entramado. Vol. 8, No. 2 (2012); p. 38-49.
27. GUILFORD, J. The nature of human intelligence. NY, US: McGraw-Hill. 1967.
28. JEHN, K. A multhimethod examination of the nemefits and detriments of intragroup conflict. In: Administrative Science Quarterly. Vol. 40 (1995); p. 256-282.
29. KEATEN, J, and KELLY, L. Emotional intelligence as a mediator of family communication patterns and reticence. In: Communication Reports. Vol. 21 (2008); p. 104-116.
30. KELLERMANNS, F. and EDDLESTON, K. Corporate entrepreneurship in family firms: A family perspective. In: Entrepreneurship Theory and Practice. Vol. 30, No, 6 (2006); p. 809-830.
31. KELLERMANNS, F.W. and EDDLESTON, K. Feuding families: When conflict does a family firm good. In: Entrepreneurship Theory and Practice. Vol. 28, No. 3 (2004); p. 209–228.
32. KETS DE VRIES, M, CARLOCK, R, and FLORENT-TREACY, E. Family Business on the Couch: A Psychological Perspective. John Wiley and Sons Ltd, England. 2007.
33. KETS DE VRIES, M. Dinámica de las empresas familiares: las buenas y las malas noticias. En: La Empresa Familiar 5. GALLO, M. A. (Ed.) Universidad de Navarra. S. L. 1996.
34. LABAKI, R, MICHAEL-TSABARI, N., and ZACHARY, R. K. Emotional dimensions within the family business: Towards a conceptualization. In: SMYRNIOS, K. X., POUTZIOURIS, P. Z. and GOEL, S. Handbook of Research on Family Business (2nd Ed., pp, 734-763) UK: Edward Elgar Publishing, Inc. 2013.
35. LANSBERG, I. The Succession Conspiracy. In: Family Business Review. Vol. 1, No. 2 (1988); p. 119-143.
36. LEE, M. and ROGOFF, E. Research note: Comparison of Small Business with Family Participation versus Small Businesses Without Family Participation: An investigation of Differences in Goals, Attitudes and Family/Business Conflict. In: Family Business Review. Vol. 9, No. 4 (1996); p. 423-437.
37. LEVINSON H. Conflict that plague the family business. Harvard Business Review. Vol. 49 (1971); p. 71-80.
38. LYUSIN, D. Emotional intelligence as a mixed construct: Its relation to personality and gender. In: Journal of Russian & East European Psychology. Vol. 44 (2006); p. 54-68.
39. MATTHEWS, G., ZEIDNER, M, and ROBERTS, R.D. Emotional Intelligence: Science and Myth. Cambridge, MA: MIT Press. 2002.
40. MAYER, J. D., SALOVEY, P., and CARUSO, D. R. Emotional Intelligence as Zeigeist, as Personality, and as Mental Ability. In: BAR-ON R. and PARKER, J. D. A. The Handbook of Emotional Intelligence. Theory, Development, Assessment, and Application at Home, School, and in the Workplace (pp. 92-117). San Francisco, Ca: Jossey-Bass. 2000.
41. MOON, T.W. and HUR, W. Emotional Intelligence, Emotional Exhaustion, and Job Performance. In: Social Behavior and Personality: an international journal. Vol. 39, No. 8 (2011); p. 1087-1096.
42. PIEPER, T. Mechanisms to Assure Long-Term Family Business Survival: A Study of the Dynamics of Cohesion in Multigenerational Family Business Families. Frankfurt am Main: Peter Lang. 2007.
43. SALOVEY, P., and MAYER, J. D. Emotional Intelligence. In: Imagination, Cognition, and Personality. Vol. 9 (1990); 185-211.
44. SANCHEZ-BURKS, J. and HUY, Q. Emotional Aperture: A missing dimension of emotional intelligence. International Society for Research on Emotions Meeting. S. L. 2007.
45. SORENSON, R. L. Conflict strategies used by successful family businesses. In: Family Business Review. Vol. 12, No. 4 (1999); p. 325-339.
46. THILAM, L., and KIRBY, S. Is emotional intelligence advantage? In: The journal of social Psychology. Vol. 142, No. 1 (2002); p. 133-145.
47. THORNDIKE, E. L. Intelligence and its uses. In: Harper’s Magazine. Vol. 140 (1920); p. 227–235.
48. URCH, V. y WOLFF, S. Inteligencia emocional grupal y su influencia en la efectividad del grupo. En: GOLEMAN, D. y CHERNISS, C. Inteligencia emocional en el trabajo. Barcelona: Editorial Kairós. 2005.
49. WARD, J. L. Keeping the family business healthy: How to plan for continuing growth, profitability, and family leadership. San Francisco, CA: Jossey Bass. 1987.
50. YIN, R. Case Study Research: Design and Methods. Beverly Hills, CA: Sage Publications. 1994.
51. ZELLWEGER, T. M. and ASTRACHAN, J. H. On the emotional value of owning a firm. Family Business Review. Vol. 21, No. 4 (2008); p. 347–363.
2. AMASON, A. Distinguishing the Effects of Functional and Dysfunctional Conflict on Strategic Decision Making: Resolving a Paradox for Top Management Teams. In: Academy of management journal. Vol. 39, No. 1 (1996); p. 123-148.
3. ASTRACHAN, J. and JASKIEWICZ, P. Emotional Returns and Emotional Costs in Privately Held Family Businesses: Advancing Traditional Business Valuation. In: Family Business Review. Vol. 21, No. 2 (2008); p, 139–149.
4. BARACH, J. Keeping the Family in The Firm. En: GALLO, M.A. La Empresa Familiar 4. Barcelona: IESE. 1993.
5. BARNES, L. and HERSHON, S. Transferring power in the family business. In: Harvard Business Review. Vol 54, No. 4 (1976); p. 105-114
6. BAR-ON, R. Emotional and social intelligence: Insights from the emotional quotient inventory. In: BAR-ON, R y PARKER, J. The handbook of emotional intelligence: Theory, development, assessment and application at home, school, and in the workplace. San Francisco: Jossey-Bass. 2000.
7. BARSADE, S., BRIEF, A. and SAPATARO, S. The affective revolution in organization behavior: The emergence of a paradigm. In: GREENBERG J. (Ed.), Organization behavior: The art of the science. NJ: Lawrence Erlbaum Associates. 2003.
8. BJORNBERG, A. and NICHOLSON, N. Emotional Ownership: The Critical Pathway Between the Next Generation and the Family Firm. London: The Institute for Family Business. 2008.
9. CALDER, G. The peculiar problems of a family business. In: Business Horizons. Vol. 4, No. 3 (1961); p. 93-102.
10. CARLOCK, R. and WARD, J. Strategic planning for the family business. New York: Palgrave. 2001.
11. CAUFFMAN, E. Maturity of judgment: Psychosocial factors in adolescent decision making (Doctoral dissertation, Temple University, 1986). In: Dissertation Abstracts International. Vol. 57, No. 9-B (1996); p. 5943
12. CHERNISS, H L’economia Filosòfica de la Teoria de les Idees. En: Revista catalana de Filosofía. Vol. 7 No. 1 (2005); 5-13.
13. DANÍES, R. Sociedades de familia en Colombia año 2005. Bogotá: Superintendencia de Sociedades. S. L. 2006.
14. DAVIS, J. and TAGIURI, R. Bivalent Atributtes of a Family Firm. In: ARONOFF, C. and WARD J. Family Business Sourcebook. Omnigraphics. S. L. 1991.
15. DAVIS, P. y STERN, D. Adaptación, Supervivencia y Crecimiento del Negocio Familia. En: GALLO, M. La Empresa Familiar 5. Barcelona: Estudios y Ediciones IESE. 1996.
16. DYER, W. Cultural Change in Family Firms: Anticipating and Managing Business and Family Transitions. San Francisco; Jossey Bass. 1986
17. ERIKSSON, C. B. The effects of change programs on employees’ emotions. In: Personnel Review. Vol. 33, No.1 (2004); p. 110-126.
18. EYSENCK, H. J. Genius: The natural history of creativity. New York, US: Cambridge University Press. 1995.
19. FINEMAN, S. Emotion and organizing. In: HARDY C., CLEGG S. and NORD W. (Eds), Handbook of organization studies. London: Sage. 1996.
20. GALLO, M. A. Unpublished research presented at Loyola University Chicago Family Business Forum. IBSE, Barcelona, Spain. 1993.
21. GERSICK, K.E., DAVIS, J.A., HAMPTON, M.M., and LANSBERG, I. Generation to generation: Life cycles of the family business. Boston: Harvard Business School Press. 1997.
22. GOLEMAN, D. An EI-based theory of performance. In: Cherniss C. and Goleman D. (Eds.). The Emotionally Intelligent Workplace. San Francisco: Jossey-Bass. 2001.
23. GOLEMAN, D. La Inteligencia Emocional. México: Ed. B. S. A. 1995.
24. GOLEMAN, D. La práctica de la Inteligencia Emocional. Barcelona: Editorial Kairós. 1998. 25. GÓMEZ-BETANCOURT, G. ¿Cómo construir un legado familiar? Un modelo para tener familias empresarias perdurables. México: Cengage Learning. 2010.
26. GÓMEZ-BETANCOURT, G., BETANCOURT, J. y ZAPATA, N. Empresas familiares multigeneracionales. En: Entramado. Vol. 8, No. 2 (2012); p. 38-49.
27. GUILFORD, J. The nature of human intelligence. NY, US: McGraw-Hill. 1967.
28. JEHN, K. A multhimethod examination of the nemefits and detriments of intragroup conflict. In: Administrative Science Quarterly. Vol. 40 (1995); p. 256-282.
29. KEATEN, J, and KELLY, L. Emotional intelligence as a mediator of family communication patterns and reticence. In: Communication Reports. Vol. 21 (2008); p. 104-116.
30. KELLERMANNS, F. and EDDLESTON, K. Corporate entrepreneurship in family firms: A family perspective. In: Entrepreneurship Theory and Practice. Vol. 30, No, 6 (2006); p. 809-830.
31. KELLERMANNS, F.W. and EDDLESTON, K. Feuding families: When conflict does a family firm good. In: Entrepreneurship Theory and Practice. Vol. 28, No. 3 (2004); p. 209–228.
32. KETS DE VRIES, M, CARLOCK, R, and FLORENT-TREACY, E. Family Business on the Couch: A Psychological Perspective. John Wiley and Sons Ltd, England. 2007.
33. KETS DE VRIES, M. Dinámica de las empresas familiares: las buenas y las malas noticias. En: La Empresa Familiar 5. GALLO, M. A. (Ed.) Universidad de Navarra. S. L. 1996.
34. LABAKI, R, MICHAEL-TSABARI, N., and ZACHARY, R. K. Emotional dimensions within the family business: Towards a conceptualization. In: SMYRNIOS, K. X., POUTZIOURIS, P. Z. and GOEL, S. Handbook of Research on Family Business (2nd Ed., pp, 734-763) UK: Edward Elgar Publishing, Inc. 2013.
35. LANSBERG, I. The Succession Conspiracy. In: Family Business Review. Vol. 1, No. 2 (1988); p. 119-143.
36. LEE, M. and ROGOFF, E. Research note: Comparison of Small Business with Family Participation versus Small Businesses Without Family Participation: An investigation of Differences in Goals, Attitudes and Family/Business Conflict. In: Family Business Review. Vol. 9, No. 4 (1996); p. 423-437.
37. LEVINSON H. Conflict that plague the family business. Harvard Business Review. Vol. 49 (1971); p. 71-80.
38. LYUSIN, D. Emotional intelligence as a mixed construct: Its relation to personality and gender. In: Journal of Russian & East European Psychology. Vol. 44 (2006); p. 54-68.
39. MATTHEWS, G., ZEIDNER, M, and ROBERTS, R.D. Emotional Intelligence: Science and Myth. Cambridge, MA: MIT Press. 2002.
40. MAYER, J. D., SALOVEY, P., and CARUSO, D. R. Emotional Intelligence as Zeigeist, as Personality, and as Mental Ability. In: BAR-ON R. and PARKER, J. D. A. The Handbook of Emotional Intelligence. Theory, Development, Assessment, and Application at Home, School, and in the Workplace (pp. 92-117). San Francisco, Ca: Jossey-Bass. 2000.
41. MOON, T.W. and HUR, W. Emotional Intelligence, Emotional Exhaustion, and Job Performance. In: Social Behavior and Personality: an international journal. Vol. 39, No. 8 (2011); p. 1087-1096.
42. PIEPER, T. Mechanisms to Assure Long-Term Family Business Survival: A Study of the Dynamics of Cohesion in Multigenerational Family Business Families. Frankfurt am Main: Peter Lang. 2007.
43. SALOVEY, P., and MAYER, J. D. Emotional Intelligence. In: Imagination, Cognition, and Personality. Vol. 9 (1990); 185-211.
44. SANCHEZ-BURKS, J. and HUY, Q. Emotional Aperture: A missing dimension of emotional intelligence. International Society for Research on Emotions Meeting. S. L. 2007.
45. SORENSON, R. L. Conflict strategies used by successful family businesses. In: Family Business Review. Vol. 12, No. 4 (1999); p. 325-339.
46. THILAM, L., and KIRBY, S. Is emotional intelligence advantage? In: The journal of social Psychology. Vol. 142, No. 1 (2002); p. 133-145.
47. THORNDIKE, E. L. Intelligence and its uses. In: Harper’s Magazine. Vol. 140 (1920); p. 227–235.
48. URCH, V. y WOLFF, S. Inteligencia emocional grupal y su influencia en la efectividad del grupo. En: GOLEMAN, D. y CHERNISS, C. Inteligencia emocional en el trabajo. Barcelona: Editorial Kairós. 2005.
49. WARD, J. L. Keeping the family business healthy: How to plan for continuing growth, profitability, and family leadership. San Francisco, CA: Jossey Bass. 1987.
50. YIN, R. Case Study Research: Design and Methods. Beverly Hills, CA: Sage Publications. 1994.
51. ZELLWEGER, T. M. and ASTRACHAN, J. H. On the emotional value of owning a firm. Family Business Review. Vol. 21, No. 4 (2008); p. 347–363.
Descargas
Publicado
2017-06-30
Número
Sección
Artículos
Cómo citar
Factores que influyen en la inteligencia emocional de los miembros de una empresa familiar. (2017). Entramado, 9(1), 12-25. https://revistas.unilibre.edu.co/index.php/entramado/article/view/3442
