Fatores que influenciam a inteligência emocional dos membros de uma empr esa familiar
Palavras-chave:
Inteligência emocional, empresa familiar, os fatores, as emoções, a influênciaResumo
Na área de negócio de família destaca-se a importância da gestão de emoções, especialmente nos casos em que um membro da família desempenha um papel nos três subsistemas: família, propriedade e negócios. No entanto, pouco tem sido investigado sobre como as emoções afetam tais organizações. Esta pesquisa explora a razão pela qual a inteligência emocional dos membros de uma empresa familiar varia em cada um dos subsistemas e identifica os fatores que influenciaram a inteligência emocional das pessoas de um caso colombiano estudado em profundidade. Os dados foram analisados com os quatro componentes da inteligência emocional e os três subsistemas da empresa familiar. Os resultados indicam que a inteligência emocional de um indivíduo pode ser afetada por diversos fatores, tais como: comunicação, estado civil, experiência emocional, expressão, cultura, relacionamentos com demais familiares, o suporte para os membros da família, a capacidade de ser relacionado, de conciliação, iniciativa, planejamento e treinamento de proprietários, confiança e a presença de externa na da empresa, empoderamento, educação e a formação em gestão. Esses fatores também podem afetar um ou mais subsistemas da Inteligência Emocional de um indivíduo ou grupo com o qual interage. Esta pesquisa destaca a importância da dinâmica e emoções interpessoais na viabilidade a longo prazo de uma empresa familiar
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Referências
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2. AMASON, A. Distinguishing the Effects of Functional and Dysfunctional Conflict on Strategic Decision Making: Resolving a Paradox for Top Management Teams. In: Academy of management journal. Vol. 39, No. 1 (1996); p. 123-148.
3. ASTRACHAN, J. and JASKIEWICZ, P. Emotional Returns and Emotional Costs in Privately Held Family Businesses: Advancing Traditional Business Valuation. In: Family Business Review. Vol. 21, No. 2 (2008); p, 139–149.
4. BARACH, J. Keeping the Family in The Firm. En: GALLO, M.A. La Empresa Familiar 4. Barcelona: IESE. 1993.
5. BARNES, L. and HERSHON, S. Transferring power in the family business. In: Harvard Business Review. Vol 54, No. 4 (1976); p. 105-114
6. BAR-ON, R. Emotional and social intelligence: Insights from the emotional quotient inventory. In: BAR-ON, R y PARKER, J. The handbook of emotional intelligence: Theory, development, assessment and application at home, school, and in the workplace. San Francisco: Jossey-Bass. 2000.
7. BARSADE, S., BRIEF, A. and SAPATARO, S. The affective revolution in organization behavior: The emergence of a paradigm. In: GREENBERG J. (Ed.), Organization behavior: The art of the science. NJ: Lawrence Erlbaum Associates. 2003.
8. BJORNBERG, A. and NICHOLSON, N. Emotional Ownership: The Critical Pathway Between the Next Generation and the Family Firm. London: The Institute for Family Business. 2008.
9. CALDER, G. The peculiar problems of a family business. In: Business Horizons. Vol. 4, No. 3 (1961); p. 93-102.
10. CARLOCK, R. and WARD, J. Strategic planning for the family business. New York: Palgrave. 2001.
11. CAUFFMAN, E. Maturity of judgment: Psychosocial factors in adolescent decision making (Doctoral dissertation, Temple University, 1986). In: Dissertation Abstracts International. Vol. 57, No. 9-B (1996); p. 5943
12. CHERNISS, H L’economia Filosòfica de la Teoria de les Idees. En: Revista catalana de Filosofía. Vol. 7 No. 1 (2005); 5-13.
13. DANÍES, R. Sociedades de familia en Colombia año 2005. Bogotá: Superintendencia de Sociedades. S. L. 2006.
14. DAVIS, J. and TAGIURI, R. Bivalent Atributtes of a Family Firm. In: ARONOFF, C. and WARD J. Family Business Sourcebook. Omnigraphics. S. L. 1991.
15. DAVIS, P. y STERN, D. Adaptación, Supervivencia y Crecimiento del Negocio Familia. En: GALLO, M. La Empresa Familiar 5. Barcelona: Estudios y Ediciones IESE. 1996.
16. DYER, W. Cultural Change in Family Firms: Anticipating and Managing Business and Family Transitions. San Francisco; Jossey Bass. 1986
17. ERIKSSON, C. B. The effects of change programs on employees’ emotions. In: Personnel Review. Vol. 33, No.1 (2004); p. 110-126.
18. EYSENCK, H. J. Genius: The natural history of creativity. New York, US: Cambridge University Press. 1995.
19. FINEMAN, S. Emotion and organizing. In: HARDY C., CLEGG S. and NORD W. (Eds), Handbook of organization studies. London: Sage. 1996.
20. GALLO, M. A. Unpublished research presented at Loyola University Chicago Family Business Forum. IBSE, Barcelona, Spain. 1993.
21. GERSICK, K.E., DAVIS, J.A., HAMPTON, M.M., and LANSBERG, I. Generation to generation: Life cycles of the family business. Boston: Harvard Business School Press. 1997.
22. GOLEMAN, D. An EI-based theory of performance. In: Cherniss C. and Goleman D. (Eds.). The Emotionally Intelligent Workplace. San Francisco: Jossey-Bass. 2001.
23. GOLEMAN, D. La Inteligencia Emocional. México: Ed. B. S. A. 1995.
24. GOLEMAN, D. La práctica de la Inteligencia Emocional. Barcelona: Editorial Kairós. 1998. 25. GÓMEZ-BETANCOURT, G. ¿Cómo construir un legado familiar? Un modelo para tener familias empresarias perdurables. México: Cengage Learning. 2010.
26. GÓMEZ-BETANCOURT, G., BETANCOURT, J. y ZAPATA, N. Empresas familiares multigeneracionales. En: Entramado. Vol. 8, No. 2 (2012); p. 38-49.
27. GUILFORD, J. The nature of human intelligence. NY, US: McGraw-Hill. 1967.
28. JEHN, K. A multhimethod examination of the nemefits and detriments of intragroup conflict. In: Administrative Science Quarterly. Vol. 40 (1995); p. 256-282.
29. KEATEN, J, and KELLY, L. Emotional intelligence as a mediator of family communication patterns and reticence. In: Communication Reports. Vol. 21 (2008); p. 104-116.
30. KELLERMANNS, F. and EDDLESTON, K. Corporate entrepreneurship in family firms: A family perspective. In: Entrepreneurship Theory and Practice. Vol. 30, No, 6 (2006); p. 809-830.
31. KELLERMANNS, F.W. and EDDLESTON, K. Feuding families: When conflict does a family firm good. In: Entrepreneurship Theory and Practice. Vol. 28, No. 3 (2004); p. 209–228.
32. KETS DE VRIES, M, CARLOCK, R, and FLORENT-TREACY, E. Family Business on the Couch: A Psychological Perspective. John Wiley and Sons Ltd, England. 2007.
33. KETS DE VRIES, M. Dinámica de las empresas familiares: las buenas y las malas noticias. En: La Empresa Familiar 5. GALLO, M. A. (Ed.) Universidad de Navarra. S. L. 1996.
34. LABAKI, R, MICHAEL-TSABARI, N., and ZACHARY, R. K. Emotional dimensions within the family business: Towards a conceptualization. In: SMYRNIOS, K. X., POUTZIOURIS, P. Z. and GOEL, S. Handbook of Research on Family Business (2nd Ed., pp, 734-763) UK: Edward Elgar Publishing, Inc. 2013.
35. LANSBERG, I. The Succession Conspiracy. In: Family Business Review. Vol. 1, No. 2 (1988); p. 119-143.
36. LEE, M. and ROGOFF, E. Research note: Comparison of Small Business with Family Participation versus Small Businesses Without Family Participation: An investigation of Differences in Goals, Attitudes and Family/Business Conflict. In: Family Business Review. Vol. 9, No. 4 (1996); p. 423-437.
37. LEVINSON H. Conflict that plague the family business. Harvard Business Review. Vol. 49 (1971); p. 71-80.
38. LYUSIN, D. Emotional intelligence as a mixed construct: Its relation to personality and gender. In: Journal of Russian & East European Psychology. Vol. 44 (2006); p. 54-68.
39. MATTHEWS, G., ZEIDNER, M, and ROBERTS, R.D. Emotional Intelligence: Science and Myth. Cambridge, MA: MIT Press. 2002.
40. MAYER, J. D., SALOVEY, P., and CARUSO, D. R. Emotional Intelligence as Zeigeist, as Personality, and as Mental Ability. In: BAR-ON R. and PARKER, J. D. A. The Handbook of Emotional Intelligence. Theory, Development, Assessment, and Application at Home, School, and in the Workplace (pp. 92-117). San Francisco, Ca: Jossey-Bass. 2000.
41. MOON, T.W. and HUR, W. Emotional Intelligence, Emotional Exhaustion, and Job Performance. In: Social Behavior and Personality: an international journal. Vol. 39, No. 8 (2011); p. 1087-1096.
42. PIEPER, T. Mechanisms to Assure Long-Term Family Business Survival: A Study of the Dynamics of Cohesion in Multigenerational Family Business Families. Frankfurt am Main: Peter Lang. 2007.
43. SALOVEY, P., and MAYER, J. D. Emotional Intelligence. In: Imagination, Cognition, and Personality. Vol. 9 (1990); 185-211.
44. SANCHEZ-BURKS, J. and HUY, Q. Emotional Aperture: A missing dimension of emotional intelligence. International Society for Research on Emotions Meeting. S. L. 2007.
45. SORENSON, R. L. Conflict strategies used by successful family businesses. In: Family Business Review. Vol. 12, No. 4 (1999); p. 325-339.
46. THILAM, L., and KIRBY, S. Is emotional intelligence advantage? In: The journal of social Psychology. Vol. 142, No. 1 (2002); p. 133-145.
47. THORNDIKE, E. L. Intelligence and its uses. In: Harper’s Magazine. Vol. 140 (1920); p. 227–235.
48. URCH, V. y WOLFF, S. Inteligencia emocional grupal y su influencia en la efectividad del grupo. En: GOLEMAN, D. y CHERNISS, C. Inteligencia emocional en el trabajo. Barcelona: Editorial Kairós. 2005.
49. WARD, J. L. Keeping the family business healthy: How to plan for continuing growth, profitability, and family leadership. San Francisco, CA: Jossey Bass. 1987.
50. YIN, R. Case Study Research: Design and Methods. Beverly Hills, CA: Sage Publications. 1994.
51. ZELLWEGER, T. M. and ASTRACHAN, J. H. On the emotional value of owning a firm. Family Business Review. Vol. 21, No. 4 (2008); p. 347–363.
2. AMASON, A. Distinguishing the Effects of Functional and Dysfunctional Conflict on Strategic Decision Making: Resolving a Paradox for Top Management Teams. In: Academy of management journal. Vol. 39, No. 1 (1996); p. 123-148.
3. ASTRACHAN, J. and JASKIEWICZ, P. Emotional Returns and Emotional Costs in Privately Held Family Businesses: Advancing Traditional Business Valuation. In: Family Business Review. Vol. 21, No. 2 (2008); p, 139–149.
4. BARACH, J. Keeping the Family in The Firm. En: GALLO, M.A. La Empresa Familiar 4. Barcelona: IESE. 1993.
5. BARNES, L. and HERSHON, S. Transferring power in the family business. In: Harvard Business Review. Vol 54, No. 4 (1976); p. 105-114
6. BAR-ON, R. Emotional and social intelligence: Insights from the emotional quotient inventory. In: BAR-ON, R y PARKER, J. The handbook of emotional intelligence: Theory, development, assessment and application at home, school, and in the workplace. San Francisco: Jossey-Bass. 2000.
7. BARSADE, S., BRIEF, A. and SAPATARO, S. The affective revolution in organization behavior: The emergence of a paradigm. In: GREENBERG J. (Ed.), Organization behavior: The art of the science. NJ: Lawrence Erlbaum Associates. 2003.
8. BJORNBERG, A. and NICHOLSON, N. Emotional Ownership: The Critical Pathway Between the Next Generation and the Family Firm. London: The Institute for Family Business. 2008.
9. CALDER, G. The peculiar problems of a family business. In: Business Horizons. Vol. 4, No. 3 (1961); p. 93-102.
10. CARLOCK, R. and WARD, J. Strategic planning for the family business. New York: Palgrave. 2001.
11. CAUFFMAN, E. Maturity of judgment: Psychosocial factors in adolescent decision making (Doctoral dissertation, Temple University, 1986). In: Dissertation Abstracts International. Vol. 57, No. 9-B (1996); p. 5943
12. CHERNISS, H L’economia Filosòfica de la Teoria de les Idees. En: Revista catalana de Filosofía. Vol. 7 No. 1 (2005); 5-13.
13. DANÍES, R. Sociedades de familia en Colombia año 2005. Bogotá: Superintendencia de Sociedades. S. L. 2006.
14. DAVIS, J. and TAGIURI, R. Bivalent Atributtes of a Family Firm. In: ARONOFF, C. and WARD J. Family Business Sourcebook. Omnigraphics. S. L. 1991.
15. DAVIS, P. y STERN, D. Adaptación, Supervivencia y Crecimiento del Negocio Familia. En: GALLO, M. La Empresa Familiar 5. Barcelona: Estudios y Ediciones IESE. 1996.
16. DYER, W. Cultural Change in Family Firms: Anticipating and Managing Business and Family Transitions. San Francisco; Jossey Bass. 1986
17. ERIKSSON, C. B. The effects of change programs on employees’ emotions. In: Personnel Review. Vol. 33, No.1 (2004); p. 110-126.
18. EYSENCK, H. J. Genius: The natural history of creativity. New York, US: Cambridge University Press. 1995.
19. FINEMAN, S. Emotion and organizing. In: HARDY C., CLEGG S. and NORD W. (Eds), Handbook of organization studies. London: Sage. 1996.
20. GALLO, M. A. Unpublished research presented at Loyola University Chicago Family Business Forum. IBSE, Barcelona, Spain. 1993.
21. GERSICK, K.E., DAVIS, J.A., HAMPTON, M.M., and LANSBERG, I. Generation to generation: Life cycles of the family business. Boston: Harvard Business School Press. 1997.
22. GOLEMAN, D. An EI-based theory of performance. In: Cherniss C. and Goleman D. (Eds.). The Emotionally Intelligent Workplace. San Francisco: Jossey-Bass. 2001.
23. GOLEMAN, D. La Inteligencia Emocional. México: Ed. B. S. A. 1995.
24. GOLEMAN, D. La práctica de la Inteligencia Emocional. Barcelona: Editorial Kairós. 1998. 25. GÓMEZ-BETANCOURT, G. ¿Cómo construir un legado familiar? Un modelo para tener familias empresarias perdurables. México: Cengage Learning. 2010.
26. GÓMEZ-BETANCOURT, G., BETANCOURT, J. y ZAPATA, N. Empresas familiares multigeneracionales. En: Entramado. Vol. 8, No. 2 (2012); p. 38-49.
27. GUILFORD, J. The nature of human intelligence. NY, US: McGraw-Hill. 1967.
28. JEHN, K. A multhimethod examination of the nemefits and detriments of intragroup conflict. In: Administrative Science Quarterly. Vol. 40 (1995); p. 256-282.
29. KEATEN, J, and KELLY, L. Emotional intelligence as a mediator of family communication patterns and reticence. In: Communication Reports. Vol. 21 (2008); p. 104-116.
30. KELLERMANNS, F. and EDDLESTON, K. Corporate entrepreneurship in family firms: A family perspective. In: Entrepreneurship Theory and Practice. Vol. 30, No, 6 (2006); p. 809-830.
31. KELLERMANNS, F.W. and EDDLESTON, K. Feuding families: When conflict does a family firm good. In: Entrepreneurship Theory and Practice. Vol. 28, No. 3 (2004); p. 209–228.
32. KETS DE VRIES, M, CARLOCK, R, and FLORENT-TREACY, E. Family Business on the Couch: A Psychological Perspective. John Wiley and Sons Ltd, England. 2007.
33. KETS DE VRIES, M. Dinámica de las empresas familiares: las buenas y las malas noticias. En: La Empresa Familiar 5. GALLO, M. A. (Ed.) Universidad de Navarra. S. L. 1996.
34. LABAKI, R, MICHAEL-TSABARI, N., and ZACHARY, R. K. Emotional dimensions within the family business: Towards a conceptualization. In: SMYRNIOS, K. X., POUTZIOURIS, P. Z. and GOEL, S. Handbook of Research on Family Business (2nd Ed., pp, 734-763) UK: Edward Elgar Publishing, Inc. 2013.
35. LANSBERG, I. The Succession Conspiracy. In: Family Business Review. Vol. 1, No. 2 (1988); p. 119-143.
36. LEE, M. and ROGOFF, E. Research note: Comparison of Small Business with Family Participation versus Small Businesses Without Family Participation: An investigation of Differences in Goals, Attitudes and Family/Business Conflict. In: Family Business Review. Vol. 9, No. 4 (1996); p. 423-437.
37. LEVINSON H. Conflict that plague the family business. Harvard Business Review. Vol. 49 (1971); p. 71-80.
38. LYUSIN, D. Emotional intelligence as a mixed construct: Its relation to personality and gender. In: Journal of Russian & East European Psychology. Vol. 44 (2006); p. 54-68.
39. MATTHEWS, G., ZEIDNER, M, and ROBERTS, R.D. Emotional Intelligence: Science and Myth. Cambridge, MA: MIT Press. 2002.
40. MAYER, J. D., SALOVEY, P., and CARUSO, D. R. Emotional Intelligence as Zeigeist, as Personality, and as Mental Ability. In: BAR-ON R. and PARKER, J. D. A. The Handbook of Emotional Intelligence. Theory, Development, Assessment, and Application at Home, School, and in the Workplace (pp. 92-117). San Francisco, Ca: Jossey-Bass. 2000.
41. MOON, T.W. and HUR, W. Emotional Intelligence, Emotional Exhaustion, and Job Performance. In: Social Behavior and Personality: an international journal. Vol. 39, No. 8 (2011); p. 1087-1096.
42. PIEPER, T. Mechanisms to Assure Long-Term Family Business Survival: A Study of the Dynamics of Cohesion in Multigenerational Family Business Families. Frankfurt am Main: Peter Lang. 2007.
43. SALOVEY, P., and MAYER, J. D. Emotional Intelligence. In: Imagination, Cognition, and Personality. Vol. 9 (1990); 185-211.
44. SANCHEZ-BURKS, J. and HUY, Q. Emotional Aperture: A missing dimension of emotional intelligence. International Society for Research on Emotions Meeting. S. L. 2007.
45. SORENSON, R. L. Conflict strategies used by successful family businesses. In: Family Business Review. Vol. 12, No. 4 (1999); p. 325-339.
46. THILAM, L., and KIRBY, S. Is emotional intelligence advantage? In: The journal of social Psychology. Vol. 142, No. 1 (2002); p. 133-145.
47. THORNDIKE, E. L. Intelligence and its uses. In: Harper’s Magazine. Vol. 140 (1920); p. 227–235.
48. URCH, V. y WOLFF, S. Inteligencia emocional grupal y su influencia en la efectividad del grupo. En: GOLEMAN, D. y CHERNISS, C. Inteligencia emocional en el trabajo. Barcelona: Editorial Kairós. 2005.
49. WARD, J. L. Keeping the family business healthy: How to plan for continuing growth, profitability, and family leadership. San Francisco, CA: Jossey Bass. 1987.
50. YIN, R. Case Study Research: Design and Methods. Beverly Hills, CA: Sage Publications. 1994.
51. ZELLWEGER, T. M. and ASTRACHAN, J. H. On the emotional value of owning a firm. Family Business Review. Vol. 21, No. 4 (2008); p. 347–363.
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2017-06-30
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Fatores que influenciam a inteligência emocional dos membros de uma empr esa familiar. (2017). Entramado, 9(1), 12-25. https://revistas.unilibre.edu.co/index.php/entramado/article/view/3442
