Determining the factors of relational capital in supplier customer relationship in SME´s
DOI:
https://doi.org/10.18041/1900-3803/entramado.1.449Keywords:
Intellectual capital, relational capital, supply chain management, suppliers relationship management, SME´sAbstract
The objective of this research was to determine and analyze factors that characterize relational capital in the supplier customer interaction in small and medium enterprises in a specific region of Mexico. Based on the literature review, the prospects for analysis of relational capital variable in dealing with suppliers are identified. It was developed and applied a questionnaire to collect data on 258 small and medium enterprises (SME´s) in northeastern Mexico. The exploratory factor analysis technique for the determination of the factors that better reflect the underlying structure of the study variables was used. Three important dimensions by which we can say that communication and engagement, integration and socialization are the factors that characterize the client relationship were obtained related to the SME´s studied
Downloads
Download data is not yet available.
References
1. AL-ABDALLAH, Ghaith M.; ABDALLAH, Ayman B.; HAMDAN, Kha- led Bany. The Impact of Supplier Relationship Management on Com- petitive Performance of Manufacturing Firms. In: International Journal of Business and Management. 2014, Vol. 9, n. 2, p. 192-202.
2. BAKAN, İsmail; DOĞAN, İnci Fatma. Competitiveness of the indus- tries based on the porter’s diamond model: an empirical study. En: IJRRAS, 2012, Vol. 11, p. 441-455.
3. BALLOU, Ronald. H.; GILBERT, Stephen M.; MUKHERJEE, Ashok. New managerial challenges from supply chain opportunities. In: Industrial Marketing Management. 2000, Vol. 29, p. 7-18.
4. BEKER, Gary S. Human Capital: A Theoretical and Empirical Analysis, with Special. In: Reference to Education, Chicago, University of Chica- go Press. 1964.
5. BLONSKA, Agnieszka; STOREY, Chris; ROZEMEIJER, Frank; WET- ZELS, Martin; DE RUYTER, Ko. Decomposing the effect of supplier development on relationship benefits: The role of relational capital; In: Industrial Marketing Management; 2013, vol. 42, p. 1295–1306.
6. BONTIS, Nick. There’s a price on your head: Managing intellectual capital strategically”, Business Quarterly, 1996, summer, p. 41-47.
7. BRADLEY, Keith. Intellectual capital and the new wealth of nations”. In: Business Strategy Review, 1997, Vol. 8, n.4, pp. 33-44.
8. BROOKING, Annie. Intellectual Capital. In: International Thomson Business Press. Thomson Learning Europe, London. 1997.
9. BUENO, Eduardo. Dirección estratégica basada en conocimiento: Teoría y práctica de la nueva perspectiva. En: Morcillo, P. y Fernández Aguado; J. Nuevas Claves para la Dirección Estratégica, Ed. Ariel, Bar- celona. 2002. Vol. 28, n. 5, p. 367–371.
10. BUENO, Eduardo. Modelo Intellectus: Medición y Gestión del Capital Intelectual. En: Documento Intellectus, no 5, CIC-IADE (UAM), Ma- drid. 2003.
11. BUENO, Eduardo; SALMADOR, Ma. Paz; MERINO, Carlos. Génesis, concepto y desarrollo del capital intelectual en la economía del co- nocimiento: Una reflexión sobre el Modelo Intellectus y sus aplicacio- nes. Estudios de Economía Aplicada. 2008, vol. 26, n. 2, p. 43-64.
12. BUENO, Eduardo; RODRÍGUEZ, Pilar; SALMADOR, Ma. Paz. Expe- riencias en medición del capital intelectual en España: El modelo In- telect. En: Perspectivas sobre dirección del conocimiento y capital intelectual. 2000, p. 111-121.
13. CARR, Amelia S.; PEARSON John N. Strategically managed buyer - supplier relationships and performance outcomes. In: Journal of ope- rations Management. 1999, vol. 17, p. 497-519.
14. CHEN, Injazz J.; PAULRAJ, Antony. Towards a theory of supply chain management: the constructs and measurements. In: Journal of Opera- tions Management. 2004, vol. 22, p.119-150.
15. CHEN, Liang; ELLIS, Scott; HOLSAPPLE, Clyde. Supplier Develop- ment: A Knowledge Management Perspective. In: Knowledge and Pro- cess Management. 2015, vol. 22.
16. COUSINS, Paul D.; MENGUC, Bullent. The implications of socializa- tion and integration in supply chain management. In: Journal of Ope- rations Management, 2006, vol. 24, p. 604-620.
17. COUSINS, Paul D.; HANDFIELD, Robert B.; LAWSON, Benn; PETER- SEN, Kenneth. Creating supply chain relational capital: The impact of formal and informal socialization processes. In: Journal of Operations Management. 2006, vol. 24, p. 851-863.
18. CRONBACH, Lee J. Coefficient alpha and the internal structure of tests. In: Psychometrika. 1951, Vol. 16 n. 3, p. 297-334.
19. DRUCKER, Peter. The society of organizations. In: Harvard business review, 1992, p. 95-104.
20. EDVINSON, Leif; MALONE, Michael S. Intellectual capital: Realizing your company’s true value by finding its hidden brainpower. In: Nueva York: Harper Collins Publishers. 1997.
21. ELLRAM, Lisa M.; COOPER, Martha C. Supply Chain Management: It’s All About the Journey, Not the Destination. In: Supply Chain manage- ment. 2014, vol. 50, p. 8-20.
22. ELLRAM, Lisa M.; KRAUSE, Daniel. “Robust supplier relationships: Key lessons from the economic downturn”. In: Business Horizons. 2014, vol. 57, p. 203–213.
23. FAZLI, Safar; HOOSHANGI, Mahsen y HOSSEINE, Seyed Ali; (2013). “The relationship between relational capital and buyer performance”, In: International Research Journal of Applied and Basic Sciences. 2013, vol. 5, p. 436-440.
24. FERNÁNDEZ SÁNCHEZ, Esteban; MONTES PEÓN, José Manuel; VÁZQUEZ ORDAZ, Camilo José. Los recursos intangibles como fac- tores de competitividad de la empresa. En: Dirección y organización, 2010 vol. 20, p. 84-98.
25. GUNASEKARAN, Angappa; NGAI, Erik. Information systems in su- pply chain integration. In: European Journal of Operational Research. 2004, vol. 159, p. 269–295.
26. HAIR J.; ANDERSON R. E.; TATHAM, R. L. Análisis Multivariante. Ma- drid: Ed. Pearson – Prentice Hall. 1999.
27. HAKANSSON, Hakan; SNEHOTA, Ivan. No business is an island: The network concept of business strategy. In: Scandoinavian Journal of Management, 1989, vol. 22, p. 187-200.
28. HAKANSSON, Hakan; SNEHOTA, Ivan. No business is an island, 17 years after. In: Scandoinavian Journal of Management, 2006, vol. 22, p. 256–270.
29. HANDFIELD, Robert B. Involving suppliers in new product develop- ment. In: California management review, 1999, vol. 42, p. 59-82.
30. HANDFIELD, Robert B.; BETCHEL, Christian. The role of trust and relationship structure in improving supply chain responsiveness. In: Industrial Marketing Management. 2002, vol. 31, p. 367-382.
31. HOEJMOSE, Stefan U.; ROEHRICH, Jens K.; GROSVOLD, Johanne. Is doing more doing better? The relationship between responsible supply chain management and corporate reputation. In: Industrial Marketing Management. 2014, vol. 43, p. 77-90.
32. HOEJMOSE, Sthfan; BRAMMER, Stephen; MILLINGTON, Andrew. “Green” supply chain management: The role of trust and top manage- ment in B2B and B2C markets. In: Industrial Marketing Management. 2002, vol. 41, p. 609-620.
33. HOLWEG, Matthias; HELO, Petri. Defining value chain architectures: Linking strategic value creation to operational supply chain design. In: International Journal Production Economics. 2014, vol. 147, p. 230- 238.
34. ISHAQ, M., KHALIQ, W., HUSSAIN, N., y WAQAS, M. A Review on Triple-A Supply Chain Performance. In: School of Doctoral Studies (European Union) Journal. 2012, vol. 2-2, p. 89-94.
35. KENDRICK, John W. Some Aspects of Capital Measurement. In: The American Economic Review. 1961, vol. 51, no 1, pp. 102-111.
36. KETCHEN, David J., y GIUNIPERO, Larry C. The intersection of stra- tegic management and supply chain management. In: Industrial Marke- ting Management. 2004, vol. 33, p. 51-56.
37. KRAUSE, Daniel R.; HANDFIELD, Robert B.; TYLER, Beverly B. The relationships between supplier development, commitment, social ca- pital accumulation and performance improvement. Journal of Opera- tions Management. 2007, vol. 25, p. 528-545.
38. KRISTANDL, Gerhard; BONTIS, Nick. Constructing a definition for intangibles using the resource based view of the firm. In: Management Decision. 2007, vol. 45 n. 9, p. 1510-1524.
39. KUBINA, Milan; LENDEL, Viliam. Successful Application of Social CRM in the Company. In: Procedia Economics and Finance, 2015, vol. 23, p. 1190 –1194.
40. LEE, Hau L. Aligning Supply Chain strategies with products uncertain- ties. California Management review. 2002, vol. 44, p. 106-119.
41. LANGFIELD-SMITH, Kim; GREENWOOD, Michelle R. Developing Co-operative Buyer–Supplier Relationships: A Case Study of Toyota. In: Journal of Management Studies. 1998, vol. 35, p. 331–353.
42. LEV, Baruch. Intangibles: Management, Measurement and Reporting. In: The Brookings Institution Press. 2001.
43. LIST, Georg Friedrich. Das Nationale System der Politischen Okono- mie, Tubinga. 1841.
44. LIU, Chia-Ling (Eunice); GHAURI, Pervez N. y SINKOVICS, Rudolf R. Understanding the impact of relational capital and organizational learning on alliance outcomes. In: Journal of World Business. 2010, vol. 45, p. 237–249.
45. LAWSON, Benn; TYLER, Beverly, B.; COUSIN, P. D. Antecedents and consequences of social capital on buyer performance improvement. In: Journal of Operation Management. 2008, vol. 26, p. 446-460.
46. MARIÑO-MESÍAS, Rosa M.; RODRÍGUEZ-ANTÓN, José Miguel; RUBIO-ANDRADA, Luis. Análisis de los atributos y variables que configuran el capital humano. Una aplicación en el sector bancario andorrano”. 2013.
47. MATTHYSSENS, Paul; VANDENBEMPT, Koen. Moving from basic offerings to value-added solutions: strategies, barriers and alignment. In: Industrial Marketing Management. 2008, vol. 37, p. 316-328.
48. MODI, Sachin B.; MABERT, Vincent A. Supplier development: Impro- ving supplier performance through knowledge transfer. In: Journal of Operations Management. 2007, vol. 25, p. 42–64.
49. NARASIMHAN, Ram; DAS, Ajay. The impact of purchasing integration and practices on manufacturing performance. In: Journal of Operation Management. 2001, vol. 19, p. 593-609.
50. NUNNALLY, J. C. Psycometric Theory. 2nd ed. New York: McGraw Hill. 1978.
51. PAIVA, Ely Laureano.; PHONLOR, Patricia; D’AVILA, Livia C. Bu- yers-Supplier Relationship and Service Performance: An Operations Perspective Analyses. In: Journal of Operations and Supply Chain Ma- nagement. 2008, vol. 1, p. 77 - 88.
52. PORTER, Michael. The Competitive Advantage of Nations. In: Harvard Business Review. 1990, vol. march-april, p. 78-93.
53. PRAHINSKI, Carol; BENTON, W. C. Supplier evaluations: commu- nication strategies to improve supplier performance. In: Journal of Operations Management. 2004, p. 39-62.
54. ROBLES, S. Desaparición de empresas en México. En el Sol de Zaca- tecas. 2011. Recuperado el 28 de octubre de 2013 desde http://www. oem.com.mx/esto/notas/n2061814.htm.
55. SÁNCHEZ, Yesenia; ZERÓN, Mariana; MENDOZA, Guillermo. Aná- lisis del comportamiento estratégico y el desempeño organizacional en las pyme del centro de Tamaulipas en México. En: Revista Dimen- sión Empresarial. 2015, vol. 13, núm. 1, p. 41-55.
56. SAMUEL, Karine Evrard; GOURY, Marie-Lyne; GUNASEKARAN, An- gappa; SPALANZANI, Alain. Knowledge management in supply chain: An empirical study from France. In: Journal of Strategic Information Systems. 2011, vol. 20, p. 238-306.
57. SEBJAN, Urban; BOBEK, Samo; TOMINC, Polona. Organizational fac- tors influencing effective use of CRM solutions. In: Procedia Techno- logy. 2014, vol. 16, p. 459-470.
58. SHIN, Hojung; COLLIER, David A.; y WILSON, Darryl D. Supply ma- nagement orientation and supplier/buyer performance. In: Journal of Operations Management. 2000, vol.18, p. 317–333.
59. SINÉAD Carey; LAWSON, Benn; KRAUSEC, Daniel R. Social capital configuration, legal bonds and performance in buyer–supplier re- lationships. In: Journal of Operations Management. 2011, vol. 29, p. 277–288
60. STEWART, Thomas A. Intellectual Capital. The New Wealth of Orga- nizations, Nicolas Brealey Publications, London. 1997.
61. Sullivan, Patrck H. Rentabilizar el capital intelectual, Jhon Wiley and Sons Inc, p. 26. 2001.
62. SVEIBY, K. (1997): The New Organizational Wealth, Berret-Koehler, New York. 1997.
63. WILLIAMS, Brent D.; ROH, Joseph; TOKAR, Travis; SWINK, Morgan. Leveraging supply chain visibility for responsiveness: The moderating role of internal integration. In: Journal of Operations Management. 2013, vol. 31, p. 543–554.
64. WOOLLISCROFT, Paul; CAGANOVA, Dagmar; CAMBAL, Milos; HOLECEK, Jaroslav Holecek; PUCIKOVA, Lenka. Implications for op- timization of the automotive supply chain through knowledge mana- gement. In: Procedia CIRP. 2013, vol. 7, p. 211-216.
65. XU, Lei; MATHIYAZHAGAN, K.; GOVINDAN, Kannan; HAQ, A. Noorul, RAMACHANDRAN, Vyas Navneet; ASHOKKUMAR, Avi- nash; Multiple comparative studies of Green Supply Chain Manage- ment: Pressures Analysis. In: Resources, Conservation and Recycling. 2013, vol. 78, p. 26– 35.
2. BAKAN, İsmail; DOĞAN, İnci Fatma. Competitiveness of the indus- tries based on the porter’s diamond model: an empirical study. En: IJRRAS, 2012, Vol. 11, p. 441-455.
3. BALLOU, Ronald. H.; GILBERT, Stephen M.; MUKHERJEE, Ashok. New managerial challenges from supply chain opportunities. In: Industrial Marketing Management. 2000, Vol. 29, p. 7-18.
4. BEKER, Gary S. Human Capital: A Theoretical and Empirical Analysis, with Special. In: Reference to Education, Chicago, University of Chica- go Press. 1964.
5. BLONSKA, Agnieszka; STOREY, Chris; ROZEMEIJER, Frank; WET- ZELS, Martin; DE RUYTER, Ko. Decomposing the effect of supplier development on relationship benefits: The role of relational capital; In: Industrial Marketing Management; 2013, vol. 42, p. 1295–1306.
6. BONTIS, Nick. There’s a price on your head: Managing intellectual capital strategically”, Business Quarterly, 1996, summer, p. 41-47.
7. BRADLEY, Keith. Intellectual capital and the new wealth of nations”. In: Business Strategy Review, 1997, Vol. 8, n.4, pp. 33-44.
8. BROOKING, Annie. Intellectual Capital. In: International Thomson Business Press. Thomson Learning Europe, London. 1997.
9. BUENO, Eduardo. Dirección estratégica basada en conocimiento: Teoría y práctica de la nueva perspectiva. En: Morcillo, P. y Fernández Aguado; J. Nuevas Claves para la Dirección Estratégica, Ed. Ariel, Bar- celona. 2002. Vol. 28, n. 5, p. 367–371.
10. BUENO, Eduardo. Modelo Intellectus: Medición y Gestión del Capital Intelectual. En: Documento Intellectus, no 5, CIC-IADE (UAM), Ma- drid. 2003.
11. BUENO, Eduardo; SALMADOR, Ma. Paz; MERINO, Carlos. Génesis, concepto y desarrollo del capital intelectual en la economía del co- nocimiento: Una reflexión sobre el Modelo Intellectus y sus aplicacio- nes. Estudios de Economía Aplicada. 2008, vol. 26, n. 2, p. 43-64.
12. BUENO, Eduardo; RODRÍGUEZ, Pilar; SALMADOR, Ma. Paz. Expe- riencias en medición del capital intelectual en España: El modelo In- telect. En: Perspectivas sobre dirección del conocimiento y capital intelectual. 2000, p. 111-121.
13. CARR, Amelia S.; PEARSON John N. Strategically managed buyer - supplier relationships and performance outcomes. In: Journal of ope- rations Management. 1999, vol. 17, p. 497-519.
14. CHEN, Injazz J.; PAULRAJ, Antony. Towards a theory of supply chain management: the constructs and measurements. In: Journal of Opera- tions Management. 2004, vol. 22, p.119-150.
15. CHEN, Liang; ELLIS, Scott; HOLSAPPLE, Clyde. Supplier Develop- ment: A Knowledge Management Perspective. In: Knowledge and Pro- cess Management. 2015, vol. 22.
16. COUSINS, Paul D.; MENGUC, Bullent. The implications of socializa- tion and integration in supply chain management. In: Journal of Ope- rations Management, 2006, vol. 24, p. 604-620.
17. COUSINS, Paul D.; HANDFIELD, Robert B.; LAWSON, Benn; PETER- SEN, Kenneth. Creating supply chain relational capital: The impact of formal and informal socialization processes. In: Journal of Operations Management. 2006, vol. 24, p. 851-863.
18. CRONBACH, Lee J. Coefficient alpha and the internal structure of tests. In: Psychometrika. 1951, Vol. 16 n. 3, p. 297-334.
19. DRUCKER, Peter. The society of organizations. In: Harvard business review, 1992, p. 95-104.
20. EDVINSON, Leif; MALONE, Michael S. Intellectual capital: Realizing your company’s true value by finding its hidden brainpower. In: Nueva York: Harper Collins Publishers. 1997.
21. ELLRAM, Lisa M.; COOPER, Martha C. Supply Chain Management: It’s All About the Journey, Not the Destination. In: Supply Chain manage- ment. 2014, vol. 50, p. 8-20.
22. ELLRAM, Lisa M.; KRAUSE, Daniel. “Robust supplier relationships: Key lessons from the economic downturn”. In: Business Horizons. 2014, vol. 57, p. 203–213.
23. FAZLI, Safar; HOOSHANGI, Mahsen y HOSSEINE, Seyed Ali; (2013). “The relationship between relational capital and buyer performance”, In: International Research Journal of Applied and Basic Sciences. 2013, vol. 5, p. 436-440.
24. FERNÁNDEZ SÁNCHEZ, Esteban; MONTES PEÓN, José Manuel; VÁZQUEZ ORDAZ, Camilo José. Los recursos intangibles como fac- tores de competitividad de la empresa. En: Dirección y organización, 2010 vol. 20, p. 84-98.
25. GUNASEKARAN, Angappa; NGAI, Erik. Information systems in su- pply chain integration. In: European Journal of Operational Research. 2004, vol. 159, p. 269–295.
26. HAIR J.; ANDERSON R. E.; TATHAM, R. L. Análisis Multivariante. Ma- drid: Ed. Pearson – Prentice Hall. 1999.
27. HAKANSSON, Hakan; SNEHOTA, Ivan. No business is an island: The network concept of business strategy. In: Scandoinavian Journal of Management, 1989, vol. 22, p. 187-200.
28. HAKANSSON, Hakan; SNEHOTA, Ivan. No business is an island, 17 years after. In: Scandoinavian Journal of Management, 2006, vol. 22, p. 256–270.
29. HANDFIELD, Robert B. Involving suppliers in new product develop- ment. In: California management review, 1999, vol. 42, p. 59-82.
30. HANDFIELD, Robert B.; BETCHEL, Christian. The role of trust and relationship structure in improving supply chain responsiveness. In: Industrial Marketing Management. 2002, vol. 31, p. 367-382.
31. HOEJMOSE, Stefan U.; ROEHRICH, Jens K.; GROSVOLD, Johanne. Is doing more doing better? The relationship between responsible supply chain management and corporate reputation. In: Industrial Marketing Management. 2014, vol. 43, p. 77-90.
32. HOEJMOSE, Sthfan; BRAMMER, Stephen; MILLINGTON, Andrew. “Green” supply chain management: The role of trust and top manage- ment in B2B and B2C markets. In: Industrial Marketing Management. 2002, vol. 41, p. 609-620.
33. HOLWEG, Matthias; HELO, Petri. Defining value chain architectures: Linking strategic value creation to operational supply chain design. In: International Journal Production Economics. 2014, vol. 147, p. 230- 238.
34. ISHAQ, M., KHALIQ, W., HUSSAIN, N., y WAQAS, M. A Review on Triple-A Supply Chain Performance. In: School of Doctoral Studies (European Union) Journal. 2012, vol. 2-2, p. 89-94.
35. KENDRICK, John W. Some Aspects of Capital Measurement. In: The American Economic Review. 1961, vol. 51, no 1, pp. 102-111.
36. KETCHEN, David J., y GIUNIPERO, Larry C. The intersection of stra- tegic management and supply chain management. In: Industrial Marke- ting Management. 2004, vol. 33, p. 51-56.
37. KRAUSE, Daniel R.; HANDFIELD, Robert B.; TYLER, Beverly B. The relationships between supplier development, commitment, social ca- pital accumulation and performance improvement. Journal of Opera- tions Management. 2007, vol. 25, p. 528-545.
38. KRISTANDL, Gerhard; BONTIS, Nick. Constructing a definition for intangibles using the resource based view of the firm. In: Management Decision. 2007, vol. 45 n. 9, p. 1510-1524.
39. KUBINA, Milan; LENDEL, Viliam. Successful Application of Social CRM in the Company. In: Procedia Economics and Finance, 2015, vol. 23, p. 1190 –1194.
40. LEE, Hau L. Aligning Supply Chain strategies with products uncertain- ties. California Management review. 2002, vol. 44, p. 106-119.
41. LANGFIELD-SMITH, Kim; GREENWOOD, Michelle R. Developing Co-operative Buyer–Supplier Relationships: A Case Study of Toyota. In: Journal of Management Studies. 1998, vol. 35, p. 331–353.
42. LEV, Baruch. Intangibles: Management, Measurement and Reporting. In: The Brookings Institution Press. 2001.
43. LIST, Georg Friedrich. Das Nationale System der Politischen Okono- mie, Tubinga. 1841.
44. LIU, Chia-Ling (Eunice); GHAURI, Pervez N. y SINKOVICS, Rudolf R. Understanding the impact of relational capital and organizational learning on alliance outcomes. In: Journal of World Business. 2010, vol. 45, p. 237–249.
45. LAWSON, Benn; TYLER, Beverly, B.; COUSIN, P. D. Antecedents and consequences of social capital on buyer performance improvement. In: Journal of Operation Management. 2008, vol. 26, p. 446-460.
46. MARIÑO-MESÍAS, Rosa M.; RODRÍGUEZ-ANTÓN, José Miguel; RUBIO-ANDRADA, Luis. Análisis de los atributos y variables que configuran el capital humano. Una aplicación en el sector bancario andorrano”. 2013.
47. MATTHYSSENS, Paul; VANDENBEMPT, Koen. Moving from basic offerings to value-added solutions: strategies, barriers and alignment. In: Industrial Marketing Management. 2008, vol. 37, p. 316-328.
48. MODI, Sachin B.; MABERT, Vincent A. Supplier development: Impro- ving supplier performance through knowledge transfer. In: Journal of Operations Management. 2007, vol. 25, p. 42–64.
49. NARASIMHAN, Ram; DAS, Ajay. The impact of purchasing integration and practices on manufacturing performance. In: Journal of Operation Management. 2001, vol. 19, p. 593-609.
50. NUNNALLY, J. C. Psycometric Theory. 2nd ed. New York: McGraw Hill. 1978.
51. PAIVA, Ely Laureano.; PHONLOR, Patricia; D’AVILA, Livia C. Bu- yers-Supplier Relationship and Service Performance: An Operations Perspective Analyses. In: Journal of Operations and Supply Chain Ma- nagement. 2008, vol. 1, p. 77 - 88.
52. PORTER, Michael. The Competitive Advantage of Nations. In: Harvard Business Review. 1990, vol. march-april, p. 78-93.
53. PRAHINSKI, Carol; BENTON, W. C. Supplier evaluations: commu- nication strategies to improve supplier performance. In: Journal of Operations Management. 2004, p. 39-62.
54. ROBLES, S. Desaparición de empresas en México. En el Sol de Zaca- tecas. 2011. Recuperado el 28 de octubre de 2013 desde http://www. oem.com.mx/esto/notas/n2061814.htm.
55. SÁNCHEZ, Yesenia; ZERÓN, Mariana; MENDOZA, Guillermo. Aná- lisis del comportamiento estratégico y el desempeño organizacional en las pyme del centro de Tamaulipas en México. En: Revista Dimen- sión Empresarial. 2015, vol. 13, núm. 1, p. 41-55.
56. SAMUEL, Karine Evrard; GOURY, Marie-Lyne; GUNASEKARAN, An- gappa; SPALANZANI, Alain. Knowledge management in supply chain: An empirical study from France. In: Journal of Strategic Information Systems. 2011, vol. 20, p. 238-306.
57. SEBJAN, Urban; BOBEK, Samo; TOMINC, Polona. Organizational fac- tors influencing effective use of CRM solutions. In: Procedia Techno- logy. 2014, vol. 16, p. 459-470.
58. SHIN, Hojung; COLLIER, David A.; y WILSON, Darryl D. Supply ma- nagement orientation and supplier/buyer performance. In: Journal of Operations Management. 2000, vol.18, p. 317–333.
59. SINÉAD Carey; LAWSON, Benn; KRAUSEC, Daniel R. Social capital configuration, legal bonds and performance in buyer–supplier re- lationships. In: Journal of Operations Management. 2011, vol. 29, p. 277–288
60. STEWART, Thomas A. Intellectual Capital. The New Wealth of Orga- nizations, Nicolas Brealey Publications, London. 1997.
61. Sullivan, Patrck H. Rentabilizar el capital intelectual, Jhon Wiley and Sons Inc, p. 26. 2001.
62. SVEIBY, K. (1997): The New Organizational Wealth, Berret-Koehler, New York. 1997.
63. WILLIAMS, Brent D.; ROH, Joseph; TOKAR, Travis; SWINK, Morgan. Leveraging supply chain visibility for responsiveness: The moderating role of internal integration. In: Journal of Operations Management. 2013, vol. 31, p. 543–554.
64. WOOLLISCROFT, Paul; CAGANOVA, Dagmar; CAMBAL, Milos; HOLECEK, Jaroslav Holecek; PUCIKOVA, Lenka. Implications for op- timization of the automotive supply chain through knowledge mana- gement. In: Procedia CIRP. 2013, vol. 7, p. 211-216.
65. XU, Lei; MATHIYAZHAGAN, K.; GOVINDAN, Kannan; HAQ, A. Noorul, RAMACHANDRAN, Vyas Navneet; ASHOKKUMAR, Avi- nash; Multiple comparative studies of Green Supply Chain Manage- ment: Pressures Analysis. In: Resources, Conservation and Recycling. 2013, vol. 78, p. 26– 35.
Downloads
Published
2016-06-01
Issue
Section
Articles
How to Cite
Determining the factors of relational capital in supplier customer relationship in SME´s. (2016). Entramado, 12(1), 38-49. https://doi.org/10.18041/1900-3803/entramado.1.449
