Gestion del conocimiento en el sector hotelero: una revisión de literatura
DOI:
https://doi.org/10.18041/1900-0642/criteriolibre.2021v19n34.6934Palabras clave:
Gesti´´on del conocimiento, sector hotelero, ventaja competitivaResumen
El presente artículo presenta una revisión de literatura referente a la gestión del conocimiento, teniendo en cuenta la importancia de esta en las organizaciones particularmente en el sector turístico hotelero, producto de la complejidad de los entornos de esta industria. Para tal fin, se realizó una fundamentación teórica, seguidamente se referencian los tipos de conocimiento, posteriormente la presentación de los modelos y los procesos, y finalmente lo relacionado con la actividad hotelera. De igual modo, se plantean una serie de conclusiones, propendiendo el desarrollo de investigaciones, así mismo, se precisa el uso de planos temporales, con el fin de impulsar la rigurosidad metodológica. Los hallazgos de este trabajo indican que la gestión del conocimiento tiene gran importancia en el contexto actual, pues contribuye en la generación de una ventaja competitiva sostenible.
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