Gestion del conocimiento en el sector hotelero: una revisión de literatura

Versiones

PDF

Palabras clave

Gesti´´on del conocimiento
sector hotelero
ventaja competitiva competitive advantage
hotel sector
knowledge manag gestão do conhecimento
sector hoteleiro
vantagem competitiva

Cómo citar

García-Méndez, S., Gutierrez, J. C., & Garavito Hernandez, Y. (2021). Gestion del conocimiento en el sector hotelero: una revisión de literatura. Criterio Libre, 19(34), 95–112. https://doi.org/10.18041/1900-0642/criteriolibre.2021v19n34.6934

Resumen

El presente artículo presenta una revisión de literatura referente a la gestión del conocimiento, teniendo en cuenta la importancia de esta en las organizaciones particularmente en el sector turístico hotelero, producto de la complejidad de los entornos de esta industria. Para tal fin, se realizó una fundamentación teórica, seguidamente se referencian los tipos de conocimiento, posteriormente la presentación de los modelos y los procesos, y finalmente lo relacionado con la actividad hotelera. De igual modo, se plantean una serie de conclusiones, propendiendo el desarrollo de investigaciones, así mismo, se precisa el uso de planos temporales, con el fin de impulsar la rigurosidad metodológica. Los hallazgos de este trabajo indican que la gestión del conocimiento tiene gran importancia en el contexto actual, pues contribuye en la generación de una ventaja competitiva sostenible.

https://doi.org/10.18041/1900-0642/criteriolibre.2021v19n34.6934
PDF

Citas

Ackerley, N.; Sertkaya, A., & Lange, R. (2010). Food Transportation Safety: Characterizing Risks and Controls by Use of Expert Opinion. 30(4), 212-222.

Aqlan, F., & Lam, S. S. (2015). A fuzzy-based integrated framework for supply chain risk assessment. International Journal of Production Economics, 161, 54–63. https://doi.org/10.1016/j.ijpe.2014.11.013

Asohorfrucol (2013). Área Sembrada y Producción.

Basel Committee on Banking Supervision (2004). International convergence of capital measurement and capital Standards (Issue November).

Behzadi, G.; O’Sullivan, M. J.; Olsen, T. L., & Zhang, A. (2018). Agribusiness supply chain risk management: A review of quantitative decision models. Omega (United Kingdom), 79, 21-42. https://doi.org/10.1016/j.omega.2017.07.005

Bolancé et al. (2012). Quantitative operational risk models. (Chapman and Hall/CRC, ed.

Coronado, M. A.; Colorado, M., y Osorio Gómez, J. C. (2019). Gestión del riesgo operacional en el proceso de transporte de producto terminado en el sector azucarero. Scientia et Technica, 24(4), 604. https://doi.org/10.22517/23447214.22811

Dani, S. (2009). Title: Managing Global Food Supply Chain Risks: A Scenario Planning Perspective. 1-21.

Departamento Nacional de Planeación (2018). Encuesta Nacional Logística 2018.

Duan, Y.; Wang, G. B.; Fawole, O. A.; Verboven, P.; Zhang, X. R.; Wu, D.; Opara, U. L.; Nicolai, B., & Chen, K. (2020). Postharvest precooling of fruit and vegetables: A review. Trends in Food Science and Technology, 100 (August 2019), 278-291. https://doi.org/10.1016/j.tifs.2020.04.027

Encuesta nacional logística (2015). Encuesta Nacional Logística 2015.

Felipe, C.; Pombo, P., y Hoyos, G. (2016). Boletín Técnico. Recuperado de: https://www.dane.gov.co/files/icer/2015/ICER_Valle_del_Cauca2015.pdf

Garrido, M. C.; Cássia, M.; Ruotolo, A.; Miguel, F., & Ribeiro, L. (2011). Risk identification techniques knowledge and application in the Brazilian construction. Journal of Civil Engineering and Construction Technology, 2(11)(November), 242-252. https://doi.org/10.5897/JCECT11.024

ICONTEC (2011). Gestión del riesgo principios y directrices NTC-ISO 31000. 571, 1-12.

Kerzner, H. R. (1998). In search of excellence in project management: Successful practices in high performance organizations. Titles Supplied by John Wiley & Sons.

Kumar, A.; Mangla, S. K.; Kumar, P., & Song, M. (2021). Mitigate risks in perishable food supply chains: Learning from COVID-19. Technological Forecasting and Social Change, 166(February), 120643. https://doi.org/10.1016/j.techfore.2021.120643

Lang, J., & Ding, J. (2013). Study on Logistics Outsourcing Risk Management Based on Food Supply Chain. 2005, 1421-1426.

Liu, M., & Fan, H. (2011). Food Supply Chain Risk Assessment Based on the Theory of System Dynamics. 2010, 5035-5037.

Louw, A., & Jordaan, D. (2016). Supply chain risks and smallholder fresh produce farmers in the Gauteng province of South Africa. 20, 286-312.

Magalhães, V. S. M.; Ferreira, L. M. D. F.; César, A. da S.; Bonfim, R. M., & Silva, C. (2020). Food loss and waste in the Brazilian beef supply chain: an empirical analysis. International Journal of Logistics Management, 32(1), 214-236. https://doi.org/10.1108/IJLM-01-2020-0038

Magalhães, V. S. M.; Ferreira, L. M. D. F., & Silva, C. (2021). Using a methodological approach to model causes of food loss and waste in fruit and vegetable supply chains. Journal of Cleaner Production, 283. https://doi.org/10.1016/j.jclepro.2020.124574

Martins, C. G.; Luiz, M., & Ferreira, R. (2006). Aplicação das técnicas de identificação de risco em empreendimentos de E & P. Engevista, 8(2), 120-133.

MinAgricultura (2015a). Censo Nacional Agropecuario 2014.

MinAgricultura (2015b). Ministerio de Agricultura y Desarrollo Rural.

Naranjo-Sanchez, D.M.; Agudelo-Ibarguen, N., & Osorio-Gómez, J. (2019). Operational Risk in Storage and Land Transport of Blood Products. Res Comput Sci, 149(149), 23-31.

Osorio, J. C.; Manotas, D. F., & Rivera, L. (2017). Priorización de Riesgos Operacionales para un Proveedor de Tercera Parte Logística - 3PL. Información Tecnológica, 28(4), 135-144. https://doi.org/10.4067/S0718-07642017000400016

Pastrana, C. A., & Osorio, J. C. (2020). Operational Risk Management in a Retail Company. In J. L. García-Alcaraz & C.

Sánchez-Ramírez (eds.), Intelligent Systems Reference Library 166 Techniques, Tools and Methodologies Applied to Global Supply Chain Ecosystems, 457. Springer Nature Switzerland AG.

Pérez, J. C.; García, M. C.; Piedra, L., & Galdeano, E. (2019). Transport as a limiting factor for the growth of Spanish agri-food exports. Research in Transportation Economics, 78(December 2018). https://doi.org/10.1016/j.retrec.2019.100756

Plazzotta, S.; Manzocco, L., & Nicoli, M. C. (2017). Fruit and vegetable waste management and the challenge of fresh-cut salad. Trends in Food Science and Technology, 63, 51-59. https://doi.org/10.1016/j.tifs.2017.02.013

Prakash, S.; Soni, G.; Rathore, A. P. S., & Singh, S. (2017). Risk analysis and mitigation for perishable food supply chain: a case of dairy industry. Benchmarking: An International Journal, 24(1), 2-23. https://doi.org/10.1108/BIJ-07-2015-0070

Procolombia (2019). Inversión en el sector hortofrutícola. Recuperado de https://procolombia.co/actualidad-internacional/agroindustria/el-mercado-exterior-hortofruticola

Raut, R. D.; Gardas, B. B.; Narwane, V. S., & Narkhede, B. E. (2019). Improvement in the food losses in fruits and vegetable supply chain - a perspective of cold third-party logistics approach. Operations Research Perspectives, 6(January), 100117. https://doi.org/10.1016/j.orp.2019.100117

Rebolledo, J. E. (2015). Bases para una caracterización empresarial de la cadena de distribución de frutas y verduras en la ciudad de Cali. 11, 45-52.

Samimi Amir, S. M. (2020). Investigation of Risk Management in Food Industry. International Journal of Advanced Studies in Humanities and Social Science, 9(January), 195-204. https://doi.org/10.22034/ijashss.2020.253984.1016

Santos, S. F. dos; Cardoso, R. de C. V.; Borges, Í. M. P.; Almeida, A. C. e.; Andrade, E. S.; Ferreira, I. O., & Ramos, L. do C. (2020). Post-harvest losses of fruits and vegetables in supply centers in Salvador, Brazil. Analysis of determinants, volumes and reduction strategies. Waste Management, 101, 161-170. https://doi.org/10.1016/j.wasman.2019.10.007

Shukla, M., & Jharkharia, S. (2013). Agri-fresh produce supply chain management : a state-of-the-art literature review. https://doi.org/10.1108/01443571311295608

Siegel, P.; Andrews, C.; Jaffee, S.; Siegel, P., & Andrews, C. (2010). Rapid Agricultural Supply Chain Risk Assessment : A Conceptual Framework.

Taylor, P.; Diabat, A.; Govindan, K., & Panicker, V. V. (2013). Supply chain risk management and its mitigation in a food industry. July, 37-41. https://doi.org/10.1080/00207543.2011.588619

Timpanaro, G.; Urso, A.; Scuderi, A., & Foti, V. T. (2021). Risk management options to contrast the introduction of citrus fruit bacterial canker through ornamental Rutaceae in the Mediterranean Basin: An Italian case study. Heliyon, 7(2), e06137. https://doi.org/10.1016/j.heliyon.2021.e06137

Tummala, R., & Schoenherr, T. (2011). Assessing and managing risks using the Supply Chain Risk Management Process (SCRMP). Supply Chain Management: An International Journal, 16, 474-483. https://doi.org/10.1108/13598541111171165

Van Mourik, S.; van der Tol, R.; Linker, R.; Reyes-Lastiri, D.; Kootstra, G.; Koerkamp, P. G., & van Henten, E. J. (2021). Introductory overview: Systems and control methods for operational management support in agricultural production systems. Environmental Modelling & Software, 139(March), 105031. https://doi.org/10.1016/j.envsoft.2021.105031

Waqas, U.; Rahman, A. A.; Ismail, N. W., & Basha, N. K. (2020). Underlying dimensions of supply chain risks amongst agropreneurs of fresh fruits and vegetables in Malaysia. ACM International Conference Proceeding Series, April, 248-252. https://doi.org/10.1145/3383845.3383899

Xu, J., & Huang, H. (2010). The analysis of logistics outsourcing risk: a system dynamics approach, 156-159.

Yeboah, N. E.; Feng, Y.; Daniel, O., & Joseph, N. B. (2014). Agricultural Supply Chain Risk Identification- A Case Finding from Ghana, 5(2), 31-48. https://doi.org/10.5430/jms.v5n2p31

Creative Commons License

Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-SinDerivadas 4.0.

Derechos de autor 2021 Criterio Libre

Descargas

Los datos de descargas todavía no están disponibles.