Tecnoestrés: Cienciometría y agenda futura de investigación
DOI:
https://doi.org/10.18041/1900-0642/criteriolibre.2025v23n42.12623Palabras clave:
Tecnoestrés, Bibliometría, arbol de la ciencia, Perspectivas de investigaciónResumen
El tecnoestrés, un fenómeno emergente en entornos laborales, ha ganado relevancia por sus implicaciones en la salud mental y bienestar de trabajadores. A pesar de la atención reciente, existen vacíos en la literatura, especialmente en estudios bibliométricos que analicen su estructura intelectual y tendencias de investigación. Este artículo realiza un análisis bibliométrico del tecnoestrés utilizando bases de datos de Scopus y Web of Science para identificar las principales temáticas y perspectivas de la producción académica. Se emplea una metodología que combina cartografía científica y análisis narrativo, utilizando el algoritmo Tree of Science para mapear autores, instituciones y fuentes relevantes. Los hallazgos muestran un aumento significativo en la producción bibliográfica desde 2019 y subrayan la necesidad de investigar temas emergentes relacionados con el tecnoestrés en contextos educativos y laborales. Las implicaciones prácticas incluyen la identificación de áreas críticas para futuras investigaciones y estrategias para mitigar sus efectos negativos en los empleados.
Descargas
Referencias
Ahmad, U. N. U., & Amin, S. M. (2012). The dimensions of technostress among academic librarians. Procedia, Social and Behavioral Sciences, 65, 266–271. https://doi.org/10.1016/j.sbspro.2012.11.121
Aria, M., & Cuccurullo, C. (2017). bibliometrix : An R-tool for comprehensive science mapping analysis. Journal of Informetrics, 11(4), 959–975. https://doi.org/10.1016/j.joi.2017.08.007
Arias, M. I. B., & De La Hoz, J. G. O. (2024). Condiciones Psicosociales del Contador Público en el Departamento de Santander - Colombia. Criterio Libre, 22(40), 61–83. https://doi.org/10.18041/1900-0642/criteriolibre.2024v22n40.11787
Arksey, H., & O’Malley, L. (2005). Scoping studies: towards a methodological framework. International Journal of Social Research Methodology, 8(1), 19–32. https://doi.org/10.1080/1364557032000119616
Arnetz, B. B., & Wiholm, C. (1997). Technological stress: psychophysiological symptoms in modern offices. Journal of Psychosomatic Research, 43(1), 35–42. https://doi.org/10.1016/s0022-3999(97)00083-4
Ayyagari, Grover, & Purvis. (2011). Technostress: Technological Antecedents and Implications. The Mississippi Quarterly, 35(4), 831. https://doi.org/10.2307/41409963
Batt, R., & Monique Valcour, P. (2003). Human Resources Practices as Predictors of Work-Family Outcomes and Employee Turnover. Industrial Relations: A Journal of Economy and Society, 42(2), 189–220. https://doi.org/10.1111/1468-232X.00287
Beaudry, & Pinsonneault. (2005). Understanding user responses to information technology: A coping model of user adaptation. The Mississippi Quarterly, 29(3), 493. https://doi.org/10.2307/25148693
Benlian, A. (2020). A daily field investigation of technology-driven spillovers from work to home. MIS Quarterly: Management Information Systems, 44(3), 1259–1300. https://doi.org/10.25300/misq/2020/14911
Bhattacherjee, A. (2001). Understanding information systems continuance: An expectation-confirmation model. The Mississippi Quarterly, 25(3), 351. https://doi.org/10.2307/3250921
Bondanini, G., Giorgi, G., Ariza-Montes, A., Vega-Muñoz, A., & Andreucci-Annunziata, P. (2020). Technostress Dark Side of Technology in the Workplace: A Scientometric Analysis. International Journal of Environmental Research and Public Health, 17(21). https://doi.org/10.3390/ijerph17218013
Brivio, E., Gaudioso, F., Vergine, I., Mirizzi, C. R., Reina, C., Stellari, A., & Galimberti, C. (2018). Preventing Technostress Through Positive Technology. Frontiers in Psychology, 9, 416829. https://doi.org/10.3389/fpsyg.2018.02569
Brod, C. (1984). Technostress: The Human Cost Of The Computer Revolution (B. Books (ed.)). Universidad de Michigan. https://books.google.com/books/about/Technostress.html?id=CtMmAAAAMAAJ
Brooks, S., & Califf, C. (2017). Social media-induced technostress: Its impact on the job performance of it professionals and the moderating role of job characteristics. Computer Networks, 114, 143–153. https://doi.org/10.1016/j.comnet.2016.08.020
Çetin, D., & Bülbül, T. (2017). OKUL YÖNETİCİLERİNİN TEKNOSTRES ALGILARI İLE BİREYSEL YENİLİKÇİLİK ÖZELLİKLERİ ARASINDAKİ İLİŞKİNİN İNCELENMESİ. Abant İzzet Baysal Üniversitesi Eğitim Fakültesi Dergisi, 17(3), 1241–1264. https://doi.org/10.17240/aibuefd.2017.17.31178-338821
Champion, S. (1988). Technostress: Technology’s Toll. School Library Journal, 35(3), 48–51. https://eric.ed.gov/?id=EJ384335
Charria O, V. H., Sarsosa P, K. V., & Felipe, A. O. (2011). Factores de riesgo psicosocial laboral: métodos e instrumentos de evaluación. Revista Facultad Nacional de Salud Pública, 29(4), 380–391. https://www.redalyc.org/articulo.oa?id=12021522004
Chesley, N. (2014). Information and communication technology use, work intensification and employee strain and distress. Work Employment And Society. https://doi.org/10.1177/0950017013500112
Cho, S., Kim, S., Chin, S. W., & Ahmad, U. (2020). Daily effects of continuous ICT demands on work–family conflict: Negative spillover and role conflict. Stress and Health: Journal of the International Society for the Investigation of Stress, 36(4), 533–545. https://doi.org/10.1002/smi.2955
Christ-Brendemühl, S., & Schaarschmidt, M. (2020). The impact of service employees’ technostress on customer satisfaction and delight: A dyadic analysis. Journal of Business Research, 117, 378–388. https://doi.org/10.1016/j.jbusres.2020.06.021
Çoklar, A., & Sahin, Y. (2011). Technostress Levels of Social Network Users Based on ICTs in Turkey. European Journal of Social Sciences, 23(2), 171–182. https://doi.org/https://www.researchgate.net/publication/287599284
D’Arcy, J., Herath, T., & Shoss, M. K. (2014). Understanding employee responses to stressful information security requirements: A coping perspective. Journal of Management Information Systems : JMIS, 31(2), 285–318. https://doi.org/10.2753/mis0742-1222310210
Dong, Y., Xu, C., Chai, C. S., & Zhai, X. (2020). Exploring the structural relationship among teachers’ technostress, technological pedagogical content knowledge (TPACK), computer self-efficacy and school support. The Asia-Pacific Education Researcher, 29(2), 147–157. https://doi.org/10.1007/s40299-019-00461-5
Dyrbye, L. N., Thomas, M. R., Harper, W., Massie, F. S., Jr, Power, D. V., Eacker, A., Szydlo, D. W., Novotny, P. J., Sloan, J. A., & Shanafelt, T. D. (2009). The learning environment and medical student burnout: a multicentre study. Medical Education, 43(3), 274–282. https://doi.org/10.1111/j.1365-2923.2008.03282.x
Fuglseth, A. M., & Sørebø, Ø. (2014). The effects of technostress within the context of employee use of ICT. Computers in Human Behavior, 40, 161–170. https://doi.org/10.1016/j.chb.2014.07.040
Galluch, P. S., Grover, V., & Thatcher, J. B. (2015). Interrupting the Workplace: Examining Stressors in an Information Technology Context. Journal of the Association for Information Systems, 16(1), 2. https://doi.org/10.17705/1jais.00387
Gaudioso, F., Turel, O., & Galimberti, C. (2017). The mediating roles of strain facets and coping strategies in translating techno-stressors into adverse job outcomes. Computers in Human Behavior, 69, 189–196. https://doi.org/10.1016/j.chb.2016.12.041
Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. The American Psychologist, 44(3), 513–524. https://doi.org/10.1037/0003-066x.44.3.513
Hudiburg, R. A. (1989). Psychology of computer use: VII. Measuring technostress: Computer-related stress. Psychological Reports, 64(3), 767–772. https://doi.org/10.2466/pr0.1989.64.3.767
Hung, W.-H., Chang, L.-M., & Lin, C.-H. (2011). Managing The Risk Of Overusing Mobile Phones In The Working Environment: A Study Of Ubiquitous Technostress (Vol. 81). PACIS 2011 Proceedings. 81. https://aisel.aisnet.org/pacis2011/81
Hung, W.-H., Chen, K., & Lin, C.-P. (2015). Does the proactive personality mitigate the adverse effect of technostress on productivity in the mobile environment? Telematics and Informatics, 32(1), 143–157. https://doi.org/10.1016/j.tele.2014.06.002
Jena, R. K. (2015). Technostress in ICT enabled collaborative learning environment: An empirical study among Indian academician. Computers in Human Behavior, 51, 1116–1123. https://doi.org/10.1016/j.chb.2015.03.020
Joo, Y. J., Lim, K. Y., & Kim, N. H. (2016). The effects of secondary teachers’ technostress on the intention to use technology in South Korea. Computers & Education, 95, 114–122. https://doi.org/10.1016/j.compedu.2015.12.004
Karasek, R., & Theorell, T. (1990). Work Stress, Productivity, and the Reconstruction of Working Life (New York. Basic Books (ed.); Vol. 1). Scientific Research Publishing. https://www.scirp.org/reference/referencespapers?referenceid=1955102
Köseoglu, M. A. (2020). Identifying the intellectual structure of fields: introduction of the MAK approach. Scientometrics, 125(3), 2169–2197. https://doi.org/10.1007/s11192-020-03719-8
Kumar, R., Lal, R., Bansal, Y., & Sharma, S. K. (2013). Technostress in Relation to Job Satisfaction and Organisational Commitment among IT Professionals. International Journal of Scientific and Research Publications, 3(12), 1–3. https://doi.org/https://www.ijsrp.org/research-paper-1213.php?rp=P242091#citation
Laspinas, M. (2015). Technostress: Trends and Challenges in The 21st Century Knowledge Management. European Scientific Journal, 11(2), 1857–7881. https://core.ac.uk/download/328024750.pdf
Korunka, C., & Vitouch, O. (1999). Effects of the implementation of information technology on employees’ strain and job satisfaction: A context-dependent approach. Work and Stress, 13(4), 341–363. https://doi.org/10.1080/02678379950019798
Lazarus, R. (1993). Coping Theory and Research: Past, Present, and Future. Psychosomatic Medicine, 55, 234–247. https://emotionalcompetency.com/papers/coping%20research.pdf
Lazarus, R. S., & Folkman, S. (1984). Stress, Appraisal, and Coping. Springer Publishing Company. https://play.google.com/store/books/details?id=i-ySQQuUpr8C
Lee, Y.-K., Chang, C.-T., Lin, Y., & Cheng, Z.-H. (2014). The dark side of smartphone usage: Psychological traits, compulsive behavior and technostress. Computers in Human Behavior, 31, 373–383. https://doi.org/10.1016/j.chb.2013.10.047
Liberati, A., Altman, D. G., Tetzlaff, J., Mulrow, C., Gøtzsche, P. C., Ioannidis, J. P. A., Clarke, M., Devereaux, P. J., Kleijnen, J., & Moher, D. (2009). The PRISMA statement for reporting systematic reviews and meta-analyses of studies that evaluate health care interventions: explanation and elaboration. Journal of Clinical Epidemiology, 62(10), e1–e34. https://doi.org/10.1016/j.jclinepi.2009.06.006
Lizana, P. A., & Vega-Fernadez, G. (2021). Teacher Teleworking during the COVID-19 Pandemic: Association between Work Hours, Work–Family Balance and Quality of Life. International Journal of Environmental Research and Public Health, 18(14), 7566. https://doi.org/10.3390/ijerph18147566
Loyd, B. H., & Loyd, D. E. (1985). The reliability and validity of an instrument for the assessment of computer attitudes. Educational and Psychological Measurement, 45(4), 903–908. https://doi.org/10.1177/0013164485454021
Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Organizational Behavior, 2(2), 99–113. https://doi.org/10.1002/job.4030020205
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52, 397–422. https://doi.org/10.1146/annurev.psych.52.1.397
Matt, C., Hess, T., & Benlian, A. (2015). Digital transformation strategies. Business & Information Systems Engineering, 57(5), 339–343. https://doi.org/10.1007/s12599-015-0401-5
Ma, Y., & Turel, O. (2018). Information technology use for work and technostress: effects of power distance and masculinity culture dimensions. Cognition, Technology & Work , 21(1), 145–157. https://doi.org/10.1007/s10111-018-0503-1
Molino, M., Cortese, C. G., & Ghislieri, C. (2020). The Promotion of Technology Acceptance and Work Engagement in Industry 4.0: From Personal Resources to Information and Training. International Journal of Environmental Research and Public Health, 17(7), 2438. https://doi.org/10.3390/ijerph17072438
Nimrod, G. (2018). Technostress: measuring a new threat to well-being in later life. Aging & Mental Health, 22(8), 1080–1087. https://doi.org/10.1080/13607863.2017.1334037
Ogan, C., & Chung, D. (2002). Stressed out! A national study of women and men journalism and mass communication faculty, their uses of technology, and levels of professional and personal stress. Journalism & Mass Communication Educator, 57(4), 352–369. https://doi.org/10.1177/107769580205700405
Pflügner, K., Baumann, A., & Maier, C. (2021). Managerial technostress: A qualitative study on causes and consequences. Proceedings of the 2021 Computers and People Research Conference, 25, 63–70. https://doi.org/10.1145/3458026.3462157
Pirkkalainen, H., Salo, M., Tarafdar, M., & Makkonen, M. (2019). Deliberate or Instinctive? Proactive and Reactive Coping for Technostress. Journal of Management Information Systems. https://doi.org/10.1080/07421222.2019.1661092
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. The Journal of Applied Psychology, 88(5), 879–903. https://doi.org/10.1037/0021-9010.88.5.879
Qi, C. (2019). A double-edged sword? Exploring the impact of students’ academic usage of mobile devices on technostress and academic performance. Behaviour & Information Technology, 38(12), 1337–1354. https://doi.org/10.1080/0144929x.2019.1585476
Quintana, L. M., Díaz-Ortega, N. I., & Ochoa, A. (2022). Síndrome de Burnout en contadores públicos de Pymes durante el Covid-19. Criterio Libre, 37, 1–17. https://revistas.unilibre.edu.co/index.php/criteriolibre/article/view/9715/8882
Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan, B. S., & Tu, Q. (2008). The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation. Information Systems Research. https://doi.org/10.1287/isre.1070.0165
Rajput, S., & Kumari, U. (2023, June 1). Impact of technologies and technostress on turnover intention: A bibliometric analysis. 2023 8th International Conference on Communication and Electronics Systems (ICCES). 2023 8th International Conference on Communication and Electronics Systems (ICCES), Coimbatore, India. https://doi.org/10.1109/icces57224.2023.10192637
Riedl, R., Kindermann, H., Auinger, A., & Javor, A. (2012). Technostress from a neurobiological perspective. Business & Information Systems Engineering, 4(2), 61–69. https://doi.org/10.1007/s12599-012-0207-7
Salanova, M., Llorens, S., & Cifre, E. (2013). The dark side of technologies: technostress among users of information and communication technologies. International Journal of Psychology: Journal International de Psychologie, 48(3), 422–436. https://doi.org/10.1080/00207594.2012.680460
Salanova, M., Llorens, S., & Ventura, M. (2014). Technostress: The dark side of technologies. In The Impact of ICT on Quality of Working Life (pp. 87–103). Springer Netherlands. https://doi.org/10.1007/978-94-017-8854-0_6
Sami, L. K., & Pangannaiah, N. B. (2006). “Technostress” A literature survey on the effect of information technology on library users. Library Review. Great Britain. Forestry Commission, 55(7), 429–439. https://doi.org/10.1108/00242530610682146
Sellberg, C., & Susi, T. (2014). Technostress in the office: a distributed cognition perspective on human–technology interaction. Cognition, Technology & Work, 16(2), 187–201. https://doi.org/10.1007/s10111-013-0256-9
Shu, Q., Tu, Q., & Wang, K. (2011). The impact of computer self-efficacy and technology dependence on computer-related technostress: A social cognitive theory perspective. International Journal of Human-Computer Interaction, 27(10), 923–939. https://doi.org/10.1080/10447318.2011.555313
Spagnoli, P., Molino, M., Molinaro, D., Giancaspro, M. L., Manuti, A., & Ghislieri, C. (2020). Workaholism and Technostress During the COVID-19 Emergency: The Crucial Role of the Leaders on Remote Working. Frontiers in Psychology, 11, 620310. https://doi.org/10.3389/fpsyg.2020.620310
Tams, S., Hill, K., de Guinea, A. O., Thatcher, J., & Grover, V. (2014). NeuroIS-Alternative or Complement to Existing Methods? Illustrating the Holistic Effects of Neuroscience and Self-Reported Data in the Context of Technostress Research. https://doi.org/10.17705/1jais.00374
Tams, S., Legoux, R., & Léger, P.-M. (2018). Smartphone withdrawal creates stress: A moderated mediation model of nomophobia, social threat, and phone withdrawal context. Computers in Human Behavior, 81, 1–9. https://doi.org/10.1016/j.chb.2017.11.026
Tarafdar, M., Cooper, C. L., & Stich, J.-F. (2019). The technostress trifecta - techno eustress, techno distress and design: Theoretical directions and an agenda for research. Information Systems Journal, 29(1), 6–42. https://doi.org/10.1111/isj.12169
Tarafdar, M., D’Arcy, J., Turel, O., & Gupta, A. (2014). The Dark Side of Information Technology. MIT Sloan Management Review. https://sloanreview.mit.edu/article/the-dark-side-of-information-technology/
Tarafdar, M., Gupta, A., & Turel, O. (2015). Editorial. Information Systems Journal, 25(3), 161–170. https://doi.org/10.1111/isj.12070
Tarafdar, M., Tu, Q., Ragu-Nathan, B. S., & Ragu-Nathan, T. S. (2007). The Impact of Technostress on Role Stress and Productivity. Journal of Management Information Systems. https://doi.org/10.2753/MIS0742-1222240109
Tarafdar, M., Tu, Q., & Ragu-Nathan, T. S. (2010). Impact of Technostress on End-User Satisfaction and Performance. Journal of Management Information Systems. https://doi.org/10.2753/MIS0742-1222270311
Tarafdar, M., Tu, Q., Ragu-Nathan, T. S., & Ragu-Nathan, B. S. (2011). Crossing to the dark side. Communications of the ACM, 54(9), 113–120. https://doi.org/10.1145/1995376.1995403
Turel, O. (2015). Quitting the use of a habituated hedonic information system: a theoretical model and empirical examination of Facebook users. European Journal of Information Systems: An Official Journal of the Operational Research Society, 24(4), 431–446. https://doi.org/10.1057/ejis.2014.19
Turel, O., & Gaudioso, F. (2018). Techno-stressors, distress and strain: the roles of leadership and competitive climates. Cognition, Technology & Work , 20(2), 309–324. https://doi.org/10.1007/s10111-018-0461-7
Valencia-Hernandez, D. S., Robledo, S., Pinilla, R., Duque-Méndez, N. D., & Olivar-Tost, G. (2020). SAP algorithm for citation analysis: An improvement to tree of Science. Ingeniería E Investigación, 40(1). https://doi.org/10.15446/ing.investig.v40n1.77718
Verkijika, S. F. (2019). Digital textbooks are useful but not everyone wants them: The role of technostress. Computers & Education, 140(103591), 103591. https://doi.org/10.1016/j.compedu.2019.05.017
Wang, K., Shu, Q., & Tu, Q. (2008). Technostress under different organizational environments: An empirical investigation. Computers in Human Behavior, 24(6), 3002–3013. https://doi.org/10.1016/j.chb.2008.05.007
Wang, X., Tan, S. C., & Li, L. (2020). Measuring university students’ technostress in technology-enhanced learning: Scale development and validation. Australasian Journal of Educational Technology, 96–112. https://doi.org/10.14742/ajet.5329
White, H. D., & Griffith, B. C. (1981). Author cocitation: A literature measure of intellectual structure. Journal of the American Society for Information Science. American Society for Information Science, 32(3), 163–171. https://doi.org/10.1002/asi.4630320302
Publicado
Número
Sección
Licencia
Derechos de autor 2025 Criterio Libre

Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0.