Hearing fatigue and decrease in hearing threshold in call center operators
Keywords:
Call Center, hearing loss, Wilson test, hearing thresholds, auditory fatigue, susceptibility, noiseAbstract
Objective: Detect hearing loss in the Call Center sector in the city of Cali, Colombia. Methodology: In this study, carried out on 50 operators of a Call Center in the city of Cali, Colombia. Result: A decrease in hearing threshold was detected in 34% of the operators evaluated, 36% of the operators were classified as susceptible to noise, and a significant exposure to extra-occupational noise was observed (58%). Conclusion: Although the noise exposure is lower than the permissible levels, according to the GATI-HNIR, the levels of hearing fatigue detected should reconsider the classification of no risk with that considered for the population of call center operators.Downloads
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References
William Díaz Tafur. Al alza industria de los Contact Centers en Colombia. HSN Noticia.com. Fecha publicación: 17/Abr/20131:34:03 PM. URL: http://hsbnoticias.com/vernoticia.asp?wplaca=45317.
WHO Media Centre. Sordera y defectos de audición. Nota descriptiva N°300. Fecha de publicación: Febrero de 2012. http://www.who.int/mediacentre/factsheets/fs300/es/.
MPS Colombia. Guía de Atención Integral Basada en la Evidencia para Hipoacusia Neurosensorial Inducida por Ruido en el Lugar de Trabajo (GATI-HNIR). Ministerio de la Protección Social Bogotá, Diciembre de 2006. ISBN 978-958-98067-0-8.
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Published
2013-06-01
Issue
Section
Scientific or technological research article
How to Cite
García Villegas, J., Madrid Pineda, D. M., Carvajal, R., & Cuervo, C. (2013). Hearing fatigue and decrease in hearing threshold in call center operators. Revista Colombiana De Salud Ocupacional, 3(2), 5-6. https://revistas.unilibre.edu.co/index.php/rc_salud_ocupa/article/view/4856
