Developing a management system for course enrollment amendments: implementing Google Apps for an efficient workflow
DOI:
https://doi.org/10.18041/1900-3803/entramado.2.13429Palavras-chave:
Management system, Data System, Cloud Service, Apps Script, Google Suite, Course Enrollment, Amendment, Knowledge Management, Efficiency ThresholdResumo
Efficient course enrollment amendments require scalable tools to manage administrative complexities. This study develops and evaluates a Google Apps Script (GAS)-based smart office system implemented in a university to modernize online asynchronous workflows and analyze staff adoption of the system. The descriptive research encompassed 44 academic units managing 9,914 requests from 5,432 students across 226 interaction routes. The results demonstrated a 66% improvement in response time efficiency compared to the institutional benchmarks. A critical efficiency threshold was identified, where staff adoption reached 100%, indicating that low-code adoption is driven by administrative survival during peak workloads. The system successfully managed high-complexity structures by simulating relational data in a free-tier cloud environment. This implementation establishes a robust knowledge management framework, proving the cost-effective potential of low-code solutions for digital transformation in higher education. The findings confirm a non-linear correlation between workload and technology adoption, providing a verified background for institutional scalability.
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