La inteligencia de negocios y su rol en la agilidad organizacional
DOI:
https://doi.org/10.18041/1900-0642/criteriolibre.2017v15n26.1049Keywords:
Agilidad organizacional,, factores críticos de éxito, inteligencia de negocios.Abstract
La Inteligencia de Negocios (BI por Business Intelligence) es una herramienta informática empresarial sobre la cual se sustentan ventajas competitivas en diversas compañías de clase mundial. Así mismo, en el entorno global altamente competitivo y cambiante, la capacidad de una organización para detectar los cambios, tomar decisiones e implementar cambios rápidamente marca la diferencia entre crecer o desaparecer; este atributo en una organización se denomina agilidad organizacional (AO). En el presente artículo, a través de la revisión sistemática de la literatura, se establece el estado del arte de ambos campos (BI y AO) y se estudia los hallazgos más sobresalientes en cuanto a la relación entre ambos conceptos, encontrando que es un tema de investigación de reciente interés y, por tanto, es un campo con mucho por explorar.En cuanto a BI, se denota la evolución en los conceptos de madurez, técnicas y tecnologías analíticas, recursos implicados y su impacto estratégico. En tanto que sobre agilidad organizacional se abarcan la definición del concepto y los factores que la promueven, haciendo un especial énfasis en los factores comunes entre la AO y BI. Se encuentra una relación positiva en doble vía, es decir, la AO se ve favorecida con los proyectos de BI, pero a su vez las compañías ágiles tienen un mejor aprovechamiento de las bondades de la inteligencia de negocios.
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Côrte-real, N.; Neto, M., & Fátima, N. (2010). Business Intelligence Maturity Assessment Model for organizations.
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Davenport, T. H., & Patil, D. J. (2012). Data scientist: The sexiest job of the 21st century. Harvard Business Review, 90(10), 5. Recuperado de: http://www.scopus. com/inward/record.url?eid=2-s2.0-84866661252&partnerID=tZOtx3y1
Elbashir, M. Z.; Collier, P. a.; Sutton, S. G.; Davern, M. J., & Leech, S. a. (2013). Enhancing the Business Value of Business Intelligence: The Role of Shared Knowledge and Assimilation. Journal of Information Systems, 27(2). http:// doi.org/10.2308/isys-50563
Fourné, S. P. L.; Jansen, J. J. P., & Mom, T. J. M. (2014). Strategic Agility in MNEs. California Management Review, 56(3). http://doi. org/10.1525/cmr.2014.56.3.13
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Hannula, M., & Pirttimaki, V. (2003). Business intelligence empirical study on the top 50 Finnish companies. Journal of American Academy of Business, 2.
Hermansen, E., & Caron, J. P. (2003). Organizational Agility: Kicking the Culture “Crutch.” IEEE International Engineering Management Conference. Recuperado de: http://www. scopus.com/inward/record.url?eid=2-s2.0- 1142287701&partnerID=tZOtx3y1
Intellego (2011). Taller de Fundamentos de Business Intelligence. Bogotá.
Ičik, Ö.; Jones, M. C., & Sidorova, A. (2013). Business intelligence success: The roles of BI capabilities and decision environments. Information and Management, 50(1).
Isik, O.; Jones, M., & Sidorova, A. (2011). Business intelligence (BI) success and the role of BI capabilities. Intelligent Systems in …, 176 (January). http://doi.org/10.1002/isaf
Jourdan, Z.; Rainer, R. K., & Marshall, T. E. (2008). Business Intelligence: An Analysis of the Literature 1. Information Systems Management, 25(2). http://doi. org/10.1080/10580530801941512
Karim, A. J. A. J. (2011). The value of Competitive Business Intelligence System (CBIS) to Stimulate Competitiveness in Global Market. International Journal of Business and Social Science, 2(19). Recuperado de: http://www.ijbssnet.com/ journals/Vol_2_No_19_Special_Issue_ October_2011/24.pdf\nhttp://www. ijbssnet.com
Knabke, T., & Olbrich, S. (2013). Understanding Information System Agility - The Example of Business Intelligence. 2013 46th Hawaii International Conference on System Sciences. http://doi.org/10.1109/HICSS.2013.581
Kuilboer, J.; Ashrafi, N., & Lee, O. D. (2016). Business Intelligence Capabilities as Facilitators to Achieve Organizational Agility. AMCIS 2016: Surfing the IT Innovation Wave - 22nd Americas Conference on Information Systems, (2008), 1–5. Recuperado de: http:// eds.b.ebscohost.com.ezproxy.unal.edu.co/ eds/detail/detail?vid=3&sid=b294862e-9494-40f8-b369-46ac9faac6d1%40sessionmgr101&bdata=Jmxhbmc9ZXMmc2l0ZT1l/ZHMtbGl2ZQ%3d%3d#AN=edselc.2-52.0-84987629370&db=edselc
Lee, Y.; Madnick, S.; Wang, R., & Wang, F. (2014). A Cubic Framework for the Chief Data Officer: Succeeding in a World of Big Data. MIS Quarterly Executive, 2014 (March).
Lönnqvist, A., & Pirttimäki, V. (2006). The measurement of business intelligence. Information Systems Management, 23(1). Recuperado de: http://www.tandfonline. com/doi/pdf/10.1201/1078.10580530/45769.23.1.20061201/91770.4
Lu, Y. & Ramamurthy, K. (2011). Understanding the link between Information Technology capability and organizaional agility: an empirical examination. MIS Quar terly, 35(4). Recuperado de: http://www.sinab.unal.edu.co:2108/ehost/pdfviewer/pdfviewer?vid=3&sid=ab025b18-
973e-483b-ab9a-369ad8d5647f@sessionmgr104&hid=117
Marjanovic, O. (2010). Business Value Creation through Business Processes Management and Operational Business Intelligence Integration. In: 2010 43rd Hawaii Inter national Conference on System Sciences. IEEE. http:// doi.org/10.1109/HICSS.2010.89
Melville, N.; Kraemer, K., & Gurbaxani, V. (2004). Review: information technology and organizational performance: an integrative model of it business value. MIS Quarterly, 28(2). Recuperado de: http://dl.acm.org/citation.cfm?id=2017219.2017226
Mikroyannidis, A., & Theodoulidis, B. (2010). Ontology management and evolution for business intelligence. International Journal of Information Management, 30(6). http://doi. org/10.1016/j.ijinfomgt.2009.10.002
Negash, S. (2004). Business Intelligence. Communications of the ACM, 13.
Oliveira, J. (2012). Data “Government” Models for Healthcare. Business Intelligence Journal, 17(4).
Olszak, C. M. (2013). The Business Intelligence- based Organization - new Chances and Possibilities. In: International Conference on Management, Leadership and Governance.
Popovič, A., Jaklič, J., & Turk, T. (2010). Conceptual Model Of Business Value Of Business Intelligence Systems. Management, 15(1).
Power, D. (1999). A Brief History of Decision Support Systems. Recuperado en septiembre
26, 2014, de: http://dssresources.com/ history/dsshistory.html
Qiu, R. G. (2013). Business-Oriented Enterprise Integration for Organizational Agility. Business-Oriented Enterprise Integration for Organizational Agility. http://doi. org/10.4018/978-1-4666-3910-2
Rajterič, I. H. (2010). Overview of business intelligence maturity models. Management: Journal of Contemporar y Management. Recuperado de: http://hrcak.srce.hr/index. php?show=clanak&id_clanak_jezik=81745
Riabacke, A.; Larsson, A., & Danielson, M. (2011). Business Intelligence as Decision Support in Business Processes: An Empirical Investigation. In: Proceedings of 2nd european conference of Information Management & evaluation. http:// books.google.com/books?hl=en&lr=&id=koL- N5Y1aC58C&oi=fnd&pg=PA384&dq=Busi- ness+Intelligence+as+Decision+Support+in+- Business+Processes+:+An+Empirical+Inves- tigation&ots=yQTu3KCUsJ&sig=j_Rmr7Ex-3HWMqCHyCAINJUQLOAg
Rockart, J. F. (1982). The Changing Role of the Information Systems Executive : A Critical Success Factors Perspective. Sloan Management Review, 24(1), 3.
Rouhani, S.; Asgari, S., & Mirhosseini, S. V. (2012). Review Study: Business Intelligence Concepts and Approaches. American Journal of Scientific Research, 50(50).
Rutstein, J. (2012). Is It Really “Bad” Data ? Business Intelligence Journal, 16(3).
Sambamurthy, V.; Bharadwaj, A., & Grover, V. (2003). Shaping Agility Through Digital Options: Reconceptualizing The Role Of Information Technology In Contemporar y Firms. MIS Quarterly, 27(2).
Seo, D., & La Paz, A. I. (2008). Exploring the dark side of IS in achieving organizational agility. Communications of the ACM, 51(11). http:// doi.org/10.1145/1400214.1400242
Seo, D.; Miranda, J., & Paz, A. La. Role of Information Systems in Organizational Agility: The case of eClasSkeduler at Universidad de Chile, AMCIS 2010 Proceedings (2010). Recuperado de: http://aisel.aisnet.org/ amcis2010/578
Shen, C. C.; Chang, R. E.; Hsu, C. J., & Chang, I. C. (2017). How business intelligence maturity enabling hospital agility. Telematics and Informatics. http://doi.org/10.1016/j. tele.2016.06.009
Tallon, P. P., & Pinsonneault, A. (2011). Competing Perspective on the Link Between Strategic Information Techonology Alignment and Oorganizational Agility: Insights from a Mediation Model. MIS Quarterly, 35(2).
Tan, C.-S.; Sim, Y.W., & Yeoh, W. (2011). A Maturity Model of Enterprise Business Intelligence. Communications of the IBIMA. http://doi.org/10.5171/2011.417812
Triaa, W.; Gzara, L., & Verjus, H. (2016). Organizational Agility Key Factors for Dynamic
Business Process Management. In: 2016 IEEE 18th Conference on Business Informatics (CBI). http://doi.org/10.1109/CBI.2016.16
Trinh, Thao Phuong, Molla, A., & Peszynski, K. (2012). Enterprise Systems and Organizational Agility: A Review of the Literature and conceptual frameworks. Communications o f th e A ss oc i at i on f o r In f or m at io n Systems, 31(8). Recuperado de: http:// eds.b.ebscohost.com.ezproxy.unal.edu.co/ eds/pdfviewer/pdfviewer?sid=50b25ed3-2aa9-40f0-b63f-d49bf9c2fc6b@sessionmgr112&vid=1&hid=105
Trkman, P. (2010). The critical success factors of business process management. International Journal of Information Management, 30(2).
Vierkorn, S.; Mack, M.; Finucane, B., & Witte, T. S. (2010). Organization of Business Intelligence.
Business Aplication Research Center (August), 18.
Watson, H. (2010). BI-based Organizations. Recuperado en octubre 8, 20 14 , de: http://eds.b.ebscohost.com.ezproxy.unal.edu.co/eds/pdfviewer/pdfviewer?vid=2&sid=eb97b4e8-e1e8-4517-9283-ba76b4c9c020@sessionmgr115&hid=104
Watson, H. J. (2012). The Necessary Skills for Advanced Analytics. Business Intelligence Journal, 17(4).
Watson, H. J., & Wixom, B. H. (2007a). The current state of business intelligence. IT Systems Perspectives.
Watson, H. J., & Wixom, B. H. (2007b). The Current State of the Business Intelligence. Computer, (9).
Watson, H. J., & Wixom, B. H. (2011). Norfolk Southern Travels the BI Track. Business Intelligence Journal, 16(4).
Weber, Y., & Tarba, S. Y. (2014). Strategic Agility: A State of the Ar t. California Management Review, 56(3). Recuperado de: http://eds.a.ebscohost.com. ezproxy.unal.edu.co/eds/pdfviewer/pdfviewer?vid=2&sid=04987b0c-a2ef-4e35-8b04-a89b1839e891@sessionmgr4004&hid=4111
Wixom, B. H.; Watson, H. J., & Werner, T. (2011). Developing An Enterprise Business Intelligence Capability: The Norfolk Southern Journey. MIS Quarterly Executive, 10(2).
Wixom, B.; Yen, B., & Relich, M. (2013). Maximizing Value from Business Analytics. MIS Quarterly Executive, 2013 (June).
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2017-09-27
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La inteligencia de negocios y su rol en la agilidad organizacional. (2017). Criterio Libre, 15(26), 239-258. https://doi.org/10.18041/1900-0642/criteriolibre.2017v15n26.1049
