Ni al tigre ni al cuero
La toma de decisiones y el uso los sistemas de soporte y de ayuda a la decisión SSD - SAD
DOI:
https://doi.org/10.18041/2382-3240/saber.2014v9n1.1994Keywords:
Support systems to the SSD Decision, Help Systems to the SAD Decision, Decision Levels, Making of Decisions, Decision Process, Decision ScenariosAbstract
The goal of the present paper is to assess the usage of the support systems when decisions are made in the Operational, Administrative and Financial area at Makro and Tenaris Tubo Caribe enterprises in Cartagena, Colombia, and how these systems contribute with the improvement of different processes during the making of decisions in certainty, uncertainty and risk environments.
The implemented methodology is the descriptive analysis during the observations and documentation of the results in the functioning of the support system when decisions are made in each one of the areas of the company. Assessing at the same time, if the applications of the different Softwares that are used respondto an unstructured, semi-structured and structured decision according to the hierarchical level where they belong plus the type of decision that they solve, showing the advances that the use of the TICS has allowed We concluded that the use of the support tools when decisions are made, SSD and SAD in the operative, administrative and financial area at Makro and Tenaris Tubo Caribe, are mainly used in the management areas; most of the situations that are solved with the support that they offer, are for structured and semistructured decisions, that is, the required system is for support of decisions, not for help; there are very few
cases where they appear in an unstructured strategic level.
Downloads
References
Cengage Learning Lati- noamericana Editores, S.A. de C.V. México D.F. Novena edición. 822 páginas.
ISBN 10:970-686-372-9.
Bierman H. Jr., Bonini Ch., Hausman W. (1997). Modelos Cuantitativos para la Toma de Decisiones.
McGraw – Hill/ Interamericana de México, S.A de C.V. Octava edición. 756 páginas. ISBN
0-256-08267-7
Eppen, G. D. Gould, F.J. Schmidt, C.P. Moore. Jeffrey.H. Weatherford, Larry. R (2000). Investigación de Operaciones en las ciencias Administrativas. Prentice – Hall Hispanoamericana,
S.A. México. Quinta Edición. 792 paginas. ISBN 970-17-0270
Faure, R. Elementos de Investigación Operativa, 2da Edición. Universidad Complutense de Madrid.
1975. ISBN – 84-7085 – 083 – 0
Gallagher, Ch. Watson, Hugh (1997); Método Cuantitativos para la Toma de Decisiones. 2da. Edición.
México Mc Graw– Hill. ISBN 0-07-0022751-9 Keeney, R. L.; Raiffa, H.; Hammond, J., (aut.) Decisiones Inteligentes Cárdenas Nannetti, Jorge, (tr.) Ediciones Gestión 2000, S.A. 1ª ed., 1ª mp.(11/2001) 232 páginas; ISBN: 8480887176 ISBN-13: 9788480887175
Gorry G. A y Morton M. S. (1971) A framework for management information system. Sloan management
review pp 55-70.
Laudon J.C and J.P. Laudon (2004), Sistemas de información gerencial, Administración de la empresa
digital. 8ª ed. Mé- xico. Pearson Education. Quiroz, O. Y. M.G (2010). Los SIG como herramienta para la toma de decisiones en la solución de problemas ambientales y dentro de la formación profesional en ciencias ambientales. Tema Ciencia y tecnología. Vol. 14. Número 41. Mayo – Agosto de 2010. Página de la 33 a la 4. Universidad de la
Sierra de Juárez.
Render B.; Stair, M. Ralph y Michael E. Hanna. Métodos Cuantitativos Para los Negocios. Pearson
Educación, México, S.A de C.V 2006. Novena Edición. 752 páginas. ISBN: 970-26-0738-8. División Universitaria,
Sharifi, A. (2004) Spatial Decisión Support Systems. Department of Urban Regional Planning and
Geo-Information Ma- nagement ITC.
Vélez P. I. Decisiones Empresariales Bajo riesgo e incertidumbre. Politécnico Gran Colombiano
Editorial. Grupo Editorial Norma; 2003 Bogotá. 468 p ; ISBN 958-04-7441-9 Página 5
