Call Centers and their projection in Colombia

An approach

Abstract

The call and contact centers constitute models of managerial organization nowadays with characteristic very attractive for the specialists of the economic evolution. In this article it shows up a global vision of the topic but specifying in different perspectives of the same one, and also contemplating their impact in Colombia and Barranquilla. Also were considered, positive and negatives comments arisen concerning the interesting development of this line of world spectrum, to which already refer openly and with most fregment the managers, the associations that govern them, the government spokespersons and until the social nets in consumers’ representation and workers. In particular was incorporated here the vision from a foreign assisting specialist to a congress of the sector in Bogotá, and complementarily Spanish studies about the matter. In this mark of information something profuse, it highlights in our country the shortage of objective investigations in this respect.