Psychosocial, sociodemographic and labor factors associated with the levels of Burnout Syndrome

Abstract

The objective of the study is to determine the psychosocial, sociodemographic and labor factors associated with the levels of Burnout Syndrome found in the customer service personnel of bakeries in the municipality of San Cristóbal, Táchira state, Venezuela. The study is of a quantitative nature, at a descriptive transectional level with a field design, non-experimental of correlational type. The data were analyzed with the statistical package SPSS version 19 from the descriptive statistics, duly presented in tables and graphs whose theoretical confrontation and discussion of the results, oriented to the taking of pertinent decisions guaranteeing a substantive improvement in the problem. The inferential analysis framed under the non-parametric Chi-square test reflects a study under the hypothesis of no relationship between the variables under study with a value of p>0.05, resulting in three intervening variables in relation to the levels of presence of the Professional Burnout Syndrome (PWS) such as the companies according to their origin, the educational level as a labor variable and the active work dimension within the dimensions of the psychosocial factors. It is concluded that the levels of presence of PDS found in the surveyed subjects of the bakeries participating in the study, correspond to the existence of Clinical Symptoms and even more worrying levels of the Syndrome in these workers, which corresponds to assert that the Professional Burnout Syndrome is also possible to find it in activities of Customer Service and that this sector of Bakeries is vulnerable to spread occupational diseases corresponding to the mental health of workers. The proposed research involves the application of theoretical concepts in managerial psychology, motivation theories and legal elements, which will allow further research to expand knowledge.