Correlation analysis between administrative management and internal user satisfaction at Red Salud Casanare E.S.E. during the Covid-19 pandemic in the year 2021

Abstract

This paper analyzes the implications of Covid 19 in the administrative management of the Red de Salud Casanare ESE. The research is framed in the mixed paradigm, that is to say, both interpretative and positivist, which articulates the qualitative and quantitative approaches, it is non-experimental and descriptive since the characteristics of the phenomenon or study population are interpreted and analyzed with a focus on dominant conclusions. The sample is non-probabilistic and by convenience, given the particularities of the object of study, which allows identifying in the first phase 6 people directly related to administrative management and, in the second phase, 151 internal users of the IPS belonging to the Network. Job satisfaction is evaluated with the SL-SPC scale, which is composed of seven factors grouping twenty-seven items, among which are the physical context, work benefits or remuneration, administrative policies, human relations, individual development, fulfillment of activities and the link with authority. A non-parametric statistical test is applied to determine the association between the two main variables analyzed: administrative management and internal users' well-being, and the chi-square test statistic for multinomial logistic regression is calculated. The challenges faced by clinical management during the pandemic generated by Covid are associated with high volumes of patients with positive diagnosis, accompanied by other patients with comorbidities and various pathologies that required simultaneous care, increased staff recruitment, changes in protocols and processes of care, implementation of alternative mechanisms and means of communication, changes in infrastructure, all in order to debride an agile and effective care. In the management of Red Salud Casanare ESE in front of the Covid-19, a good adaptation to the change is found, which allowed counteracting the effects that came from the development of the pandemic, achieving the improvement of attention and attention capacity in each municipality. The results serve as a basis for the formulation of the administrative management strategic guidelines of Red Salud Casanare ESE.